|
Color Set
|
66,655 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Not the correct color please go back to my old colorThe past two times the color is now too dark brown/red. It no longer is soft black, so I now have about two inches of dark brown/redish band of color since it doesn't match the soft black that it used to be. I think there is a new colorist. I would like my old colorist or a seasoned colorist. Please send soft black for me BUT NOT TOO BLACK and NOT DARK BROWN/RED. The color changed when I tried the toner, but I thought that the toner was for the roots inbetween coloring, but it says to use only on the ends not on the roots. Therefore, I do not want any toner. I received a toner this time even though I deleted it. I hope that I wasn't charged for it because I don't use it. I have been with you all for a long time. When the color is correct, it's great. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosesalon mom - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
UNSUBSCRIBE ME DO NOT SEND ME ANY MORE EMAILSDO NOT SEND ME ANY MORE EMAILS 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosEvelyn- We take our clients' feedback to heart and continue to improve our service and products each and every day. As requested, we have unsubscribed you from our emails. We would love to hear some more of your feedback directly to see if we can work with you to enhance your experience. Please keep an eye on your inbox for additional details. |
Color Not LastingMy hair color is not lasting even two weeks to cover my gray! Please help! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosLisa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Going back to the Salon!The first few orders were great then I updated my color and it turned out WAY too red. I sent a notice for them to update it to the previous colored and that fell through the cracks, I guess. I got that same color...again. It turned out just as bad. I had a replacement sent and I waited because I was a bit nervous to have it turn out badly again. Well...life intervened and I just got around to doing it. Apparently, only the website says it expires after six months, and because of this and the previous refund for your mistake, I was told nothing could be done and now I am going to have to find another solution because I have canceled my account. Thanks for nothing eSalon...literally. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAna - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hairs ColorIt is horrible products. NO COLOR. ESalon said they changed the formula (UGH!) and it is not lasting at all, I am seeing my gray/white after wash my hairs. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not for me.Very strong smelling, Use in ventilated area for sure. Product is packaged nice. Expensive. If you skip months, they don't warn you when they are taking money out! Not cool. Canceled forever this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosBernadette - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern with your Color Plan. Please let us know if there is anything else we can do to help! |
Colour not lastingI started using eSalon in April 2018, originally the colour lasted, but now it doesn't even last two weeks! They've adjusted it more than once, to make it cover the grey and last longer, but it hasn't worked. I'm happy with the actual colour that it turns out, but it doesn't last and the price has gone up - I think it's time for me to look elsewhere! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMelanie V.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color did not cover to the extent you needed it to. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Loved the kit. Not pleased with the color.I loved how easy this kit is to use. I also like that I do t have splotches. Sadly, My color is not what I hoped for which was a chocolate Cherry. Instead I got and orange red. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Cassie, We're truly sorry that our color did not come out as you expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Formula no longer covering gray rootsI have also been a long-time customer who loved my hair color and the ease of automatic shipments. However, something has changed. The color is still beautiful, but the product is no longer covering my gray roots. I asked for my color to be adjusted to cover my roots more effectively, but the adjustment did nothing to solve the problem. I have just asked for a second adjustment to the formula. Hopefully this time it will work. I am disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJan - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
First time using this productFollowed instructions...not first time dyeing my hair so was very disappointed in the results...you can still see gray hairs and the color didn't take at all...very disappointed. Have gotten better results from a box. Will be canceling my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process! |