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Custom Color Set
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66,637 Verified Client Reviews |
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Just like drugstore coloursVery unhappy with product, I started with a light brassy blonde going to meduim blonde and specifically noted avoid brassiness in clour and my hair looks identical to what i started with. Not even a colour change at all, i still have the same light brassy blonde. I could've got the same thing at the drugstore for less money. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarianne- Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Wrong colorI originally ordered a copper color. It came out more brownish then reddish as in picture! I reordered with the color suggest and got a dark brown instead of a reddish/copper! I’m not sure I want to continue. The product felt good on my hair but the color is scary when I feel the color in the pictures do not match what is sent out. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDebra- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
dissapointedI realized that I needed med brown and requested to change color from light golden brown to med brown. I have silver and I wanted to cover the grey. you sent me the same Light golden brown. I try communicating with the company and still received the same color. DONE. I have two kits sitting at my house I am not going to use them. Lydia 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsLydia- We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our color and care members to resolve your concern. Please let us know if there is anything else we can do to help! |
Just so-so.This color does not seem significantly better than regular boxed home hair dye I have used in the past. I purchased the highlights kit and can't even tell I used it. There was no where near enough product for kit to be effective. Very disappointing. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsMichelle- We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
I have had it on my head for 40 minutes and I see no change at all.I have been dying my own hair for 20 years. I have dark blonde. I chose a light ash, 40 minutes in and no change in color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanyell- Thank you for reaching out! To determine your color results, we will need to see your hair once the processing is complete and the hair is washed and dried. We will be reaching out shortly to check in regarding your color results and goals. Thanks for choosing eSalon! |
Severe Chemical BurnsDidn't use right away, waited til my hair needed coloring, which means I still have 2 unopened shipments. Unfortunately I loved this color, but got severe chemical burns from it. I tried to make arrangements to return my other unopened shipments, but was told they are not eligible, even though I got a severe reaction from it. Money wasted :-( 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVal- We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Half in love.I really do like the simplicity of this process and how I was able to apply myself. I am in love with the color chosen for me but I have one big problem with the results- my grays are still gray! I applied on them first, per the instructions. I don't have many but the placement of the ones I do have are visable with my hair up or down. One of the main reasons I wanted to change things up was to cover the grays. Sad that I still have them. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEmily- We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not meThis color was way too dark for me. I wanted to keep some of my natural red but this color didn't do that :( but it is soft. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsVikki- Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Wrong color, drying, and not enoughI specifically told them I hate violet reds and always use orange reds to color my hair. They sent me a violet red. I went ahead and used the kit because I was out of time and out of options and I figured: a color I don’t love is better than the grown out mess I have. WRONG! I ran out of color with 1/4 of my hair left to go. Half of my head is shaved and I ran out of color. I chose the longest hair option you can choose, knowing how much hair I have, and I still ran out of color. This whole experience has been a nightmare. The product is also incredibly drying and my hair has never felt so damaged after a color. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle- Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Terrible experienceThe first time I ordered my hair color, I followed their directions, when I went to wash out the dye, spots wouldn't come off leaving my scalp and hair sticky and dye coming off on my hands from me running my hands through it. I chalked it up as not scrubbing enough, I had long nails at the time and didn't want to break them. So, I jumped back into the shower with a scrub brush and scrubbed the shit outta my scalp. Didn't help. Over time as the dye faded and my hair grew, it worked itself out. The color turned out great and my hair was shiny and felt healthy so I ordered from them again. Dyed my hair yesterday, this time, my nails are short so I was able to scrub my scalp real good to get the dye out. As I'm relaxing I notice what happened last time, dye was stuck to my scalp and hair again, this time much worse. So jump in the shower and scrub with a brush and brought a comb with. Nothing. This stuff does not come off! I've been in the shower three times trying to scrub this hair dye out. I scrubbed so hard my scalp was bleeding. After doing this over an hour sobbing from hurt and frustration, I gave up. Never again with I put myself through this bullshit! I've never had this issue with box dye. I'll also fork out over 100 bucks going to an actual salon so I don't have to go through this again. I'm stuck with sticky nasty hair and my scalp hurts. Do not waste your time and sanity!! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsKelly- Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |