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Color Set
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66,689 Verificado Comentarios de clientes |
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AlrightNot all that 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSanam - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Extremely disappointedI want RED not brown with barely a touch of Auburn. I was VERY dissatisfied with my order and my results. I even included a message to the colorist saying that I want MORE red and copper tones and instead; I got less. AND, the kicker is that EVERY TIME I have used your color, I get a different color--sometimes light auburn, sometimes really red and sometimes, like this last time a mousy brown with hardly any red at all. BLAH! Sure, you can try to send me a new kit for free. Do you want the old one back? I'm sure not going to use it again. But I'm also not paying shipping and handling to send it back to you. My husband does my hair and he follows the directions very carefully, so I just don't get it. I guess you think the mousy brown with just a hint of auburn is closest to my natural color and it is, but if I wanted my normal color, I would't be dying it, would I? If you can send me a kit that has a lot more of the copper red in it, then I will be happy to try it. Why you couldn;t just do this in the first place is beyond me?!?!? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not at all what I was expectingI followed the directions to a T. Color all pretty much washes out at my roots and it’s red tinted.I sectioned off my hair and colored every stand and it looks like I didn’t even get any color on my hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not perfectThe colour looks just like I wanted but the bottle is so small I have to buy the ends refresher everytime, the conditioner sachet is not enough either so left my hair very dry tangled and hard to brush. Unsure if I will continue with plan or just go back to supermarket dyes as they are cheaper and leave my hair softer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra P. - Thank you for your feedback. We are so sorry to hear that you are not completely satisfied with your experience. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Lieber wieder DMNach dem 2. Versuch werde ich wieder auf Drogerie Produkte zurückgreifen. Mein Ansatz ist erneut heller als die Längen und anstatt dunkel rot bin ich ein Kupferkopf. Das war‘s…. ein drittes Mal wird es nicht geben 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia T. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Wrong colour againThe collar is just way to red and not the copper I’m wanting after three attempts I’m afraid I’m not purchasing anymore 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlly D.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DéçueExtremement déçue !!Couleur beaucoup trop cuivrée à mon goût. Mais cela pourrait encore passer. Deuxième chose, cette couleur n'a aucune convenance des cheveux blancs. Même une couleur du commerce couvre mieux les cheveux blancs. Je n'ai jamais été aussi déçue d'une coloration même de grande surface. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlexandra M. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous soyez déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous pour atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. Merci encore pour votre commentaire. |
Trop clairAprès quelques lavages, mes cheveux sont devenus queue de vache. La couleur était trop claire à mon goût. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMuriel E. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
ColorWish it would cover the grays better. But over all not bad 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJosephine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Cute packageDid not cover gray well, washed out within a week. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Susette, we are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |