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Color Set
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66,637 Verificado Comentarios de clientes |
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DisappointingI wanted to cover greys at the root, matching my natural color, a neutral light brown. I followed the instructions exactly, processed for 35 minutes, and was left with strawberry blonde roots. My grey processed well, but the whole thing was the wrong color. Off to the salon to have it corrected. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
To light Wont cover grey.For years i have asked to darken this shade to a light copper.. Now it wont even cover grey and fades in a week. DONT EVER SEND ME THIS AGAIN. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKris - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Changes?I just happened to read some recent reviews and learned that other long time customers are experiencing the same results as I am. Prior to the following, I got so many compliments on the color and condition or my hair. Now my color is faded within a few weeks to a brassy orange, my hair is limp ( I use e-salon recommended products) and my grays show through at the roots within 7-10 days of applying touch up. I thought it was me! So now I'm questioning whether to continue with e-Salon or move on. 🤔☹️ 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Colour no longer lastsI have been using this for years and it has only been recently that the colour isn’t as long lasting and the price is getting to the stage that I go back to shop bought. Either something improves or you will lose a very loyal customer 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah C. - Thanks so much for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Results way more dark then expectedAfter following all the instructions I did not get the expected result . My hair are nearly black Now instead of medium ash brown . Not happy at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmna P. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! |
It lasted one washMy colour looked great after it was done but washed out in the next wash. Very disappointing! Would not use it again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLynette M. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Crashed and BurnedI was really anticipating on receiving my first order. After following the directions carefully, I was deeply disappointed the hair color did not turn out the way I desired it to be. And to thin, I had such high hopes too! The timer did not work either. I am deeply disappointed in this product for the money that I’ve spent. I will not order again and will unsubscribe.😔 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn't cover my greyI was upset with this last purchase. It did a very poor job of covering my grey hair. When I ordered in the past the coverage was better. Not sure if I will purchase again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberly - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Didn't cover graysI specifically stated I didn't want black and the color is black but still didn't cover my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosClaudia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not as expectedComplicated and messy process compared to box dyes. The " roots" mixture when finishing at the end was so strong smelling.. It nearly made me pass out and there was no way i could leave it on my hair or continue to massage for 2-3 minutes because the fumes were so strong that it made it difficult to breathe. And couldn't find anywhere staying to be prepared for that it would've opened a window. Plus, didn't cover greys very well. Packaging doesn't say how long coloring should last either. On the plus side, the color looks good so far and hair doesn't feel super dry. Also 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosC.N. - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |