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Color Set
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66,637 Verificado Comentarios de clientes |
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Nicht meine Farbe!Es mag ja sein, daß die Farbprodukte an sich toll sind, meine Farbe wurde trotz Foto und Farbanpassung jedoch absolut nicht getroffen. Statt Blond Goldmariechen😖 Tint Rins sollte die Lösung sein! Doch das war auch nach 4 Anwendungen nicht der Fall. Mir half nur der Gang zum Friseur 💇♀️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBirgit B. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Used color todayColor is too much brass or reddish tones i want more true brown. I added new photos from today after I used color. What can be changed for next time? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
No longer covers grays.I have been an esalon customer for almost two years. For the past few shipments, the color no longer covers my gray well. What it does cover , fades quicker, and it is no longer covering resistant grays that it had always covered in the past. This does not seem like the same quality product I have always received. I have given it a few months, but no longer want to pay for something that no longer works. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Natürliche HaarfarbeHaarfarbe sieht sehr natürlich aus, leider war die Grauabdeckung nicht zufriedenstellend. Trotz langer Einwirkzeit und Einarbeitung lt. Anweisung. Sehr schade. Aber dafür sind mir 22 € zu viel, um bei der Grauabdeckung nicht erfolgreich zu sein. Tut mir leid. Ich möchte keine weitere Bestellung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHeike V. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Colour does not last, and more expensive.I am noticing what others have noticed. The colour does not last as it used to and it is more expensive. The price increase from December 2021 to February 2022 = 31% plus. I have been using eSalon for years....now I am not sure if I will continue. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTrish - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Covered zero graysThe color is ok but it did not cover gray at all 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKrystal - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s rubbishTotally wrong colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa H. Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Billed without askingI just got billed $31dollars without my authorization. $First time I got charged $10. I told them I didn't want that color and now I'm charged triple the amount.Terrible 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Still brassyI have developed a lot of red and brassiness to my hair and wanted to eliminate it. The color helped, but did not remove the red undertones... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarrie - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
The color wasn’t what I expectedSo, the products were great quality, nice presentation, but the color didn’t turn out anywhere near what it was supposed to be. Followed the directions to a tee. When I buy professional color similar to the color I had requested on here, it turns a dark black/ blue. I ended up maybe 2 shades darker than my current color at the time was, with no blue tint in sight. Not super happy with the color, but the products were nice and organized 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBridget - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |