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Color Set
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66,637 Verificado Comentarios de clientes |
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Produit jamais reçuMalheureusement, j'étais contente des produits mais je n'ai jamais reçu cette commande. Le livreur n'a jamais cherché à me contacter et j'ai reçu directement un avis de non livraison !!! A éviter, ce n'est pas la 1ère fois donc là, j'abandonne 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCeline - Merci de votre message, nous sommes désolés que vous n'ayez pas reçu votre commande, et pour tout inconvénient que cette situation a occasionné. Notre équipe vous a envoyé un email afin de vous assister davantage. |
Wanted Ash got OrangeNo real help. My hair is orange!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Cancel my accountDo not send another shipment. I’m disputing the last bill and do not want any more bogus product! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Terrible colorI ordered a light blonde and I got a mousey red/blonde. It's horrible and I'm regretting that I bought it 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie, Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and it looks like you've worked with one of our Color Experts to resolve your concern. Thank you again for your feedback and please let us know if we can help with anything else. |
My hair wasn't like a cop or my hair was more of an orange on top very light youThe color was not as copperish it was more orange because of the other color that was on top from the other box so I have to wait and let some of it go out and then I'll recolor it with the copper and hopefully it'll be the color but I don't need any more for right now I have two boxes still from the first time I had to red and I have the copper 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Joy. Thank you for your feedback! Our team of licensed colorists loves being able to craft the ideal shade for our clients at home, and are always happy to help make adjustments to your color. Please be on the lookout for an email from us with a few reminders! We are excited to continue working with you! |
Leaking bottlesIt's hit and miss! A couple of my orders have arrived with stains on the box from leaking bottles. I feel this affects product quality and should be addressed. Overall, I have been pleased with my hair color and products. However, quality control and maybe better packaging should be considered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Raven, we truly appreciate you taking the time to provide us with valuable feedback. We’re truly sorry that you've experienced issues with some of your Color Kits. We take our clients' feedback to heart and continue to improve our products and packaging each and every day. We've sent you a message via email! Keep an eye on your inbox for more details. |
Color great, coverage notsomuchLove the color, but it’s just not covering the gray. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kim, we greatly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Quality not as goodMy last order 10858472 I was not pleased colour washed out on first wash not as good as previous let me have your comments 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHelen Q. - Thank you for reaching out to us here at eSalon! We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps. |
The color is nice gray coverageI love the color and leaves the hair very nice and shiny, but the gray coverage was not the best. I would like to try a stronger product to cover my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Sehr viel Abfall und teuerDie Farbe an sich ist schön, aber ich konnte keinen großen Unterschied zu Supermarktfarben ausmachen. Vielleicht hält sie länger den Glanz. Was mich wirklich gestört hat sind die vielen einzelnen Verpackungen, deshalb habe ich das Abo beendet, außerdem ist die Farbe ganz schön teuer, womöglich wegen des vielen einzeln verpackten Schnickschnacks darin. Der Service an sich ist gut. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBirte B. - Vielen Dank für Ihr Feedback. eSalon hat vor kurzem eine Überarbeitung gestartet und wir haben einige Änderungen vorgenommen! Sie werden sich freuen zu wissen, dass alle unsere Verpackungen recyclt werden können - von der Versandschachtel bis zu den Flaschen! Da wir verschiedene Arten von Kunststoffmaterialien haben, gibt es einige verschiedene Arten von Recyclingkategorien. Bitte wenden Sie sich an Ihre örtliche Abfallentsorgungsfirma oder Ihr Recyclingzentrum, um weitere Informationen zum Recycling verschiedener Kunststofftypen zu erhalten. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |