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Color Set
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66,655 Verificado Comentarios de clientes |
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Doesn't hold gray coverageI have been using this product on and off and finally canceled because the color does not hold. The gray coverage fades with a week or two. I would have to recolor about every three weeks. Way too much trouble for minimal coverage. Idea of this company is great, but definitely was not happy. Customer service rep I spoke to on a cancelation issue also had an attitude, I have talked to reps in the past that have been super friendly. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRocio - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Custom colorDo not like it. It looks orange and I want a more burgundy color 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageNot sure why but, the second kit I was sent though again spot in as far as color was very disappointing as far as gray coverage. Unfortunately this time the gray coverage was very short lived. My entire root base was gray again with in 2 weeks. Yes, I applied as detected and I’ve been dying my roots for literally decades. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCharisse - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
FlatI wasn't happy with this shipment. It makes my hair look flat. I asked for a darker color red and I got a darker color brown. Don't like it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Kathleen, thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not receivedGave it one star because you had to rate it to write a review. Order 2 weeks ago and have received nothing. Very disappointing in the service they are offering. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Darci, we appreciate your feedback. We do apologize that your order hasn't arrived just yet! We can confirm that our orders typically arrive within 9-12 business days. However, some orders can take up to 18 business days. It does look like your order is currently on the 12th business day. According to your tracking information, it does look like your order is still in transit to you! I hope this helps. We hope you enjoy your color. |
It dried my hair and so brittle after I use this product.I am loosing so much after using this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarmen - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover the greyI loved everything up until I saw that the grey at my temples was still grey, it didn't cover. Even Clairol covers that grey. Very disappointed since the whole reason I color is to cover the grey. Update: Thank you for response, I will try again it seems using the Stain Guard may have been the issue. Instructions should include that if stain guard touches your hair it will prevent hair from being colored. Now I know when I go to salon why they put it on after coloring which is opposite of Instructions provided with kit. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Is darker better?This color is a result of my request to decrease the amount of copper in my color since I felt my grays weren’t getting covered well enough. This most recent formulation (more dark brown, less copper) covers well but is a bit harsh on my skin tone. I think overall I liked the look of my previous formula better even though the coverage wasn’t as good. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathleen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Inconsistent two tone colorUnfortunately my root and end colors do not blend or match as expected leaving a distinct difference between them. I’ve reached out and asked several times to review this so we can get my color squared away for this next touch up but with no response after several months of subscription, I think it’s time to be done. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not happy2nd time try...still horrible colour coming...... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarina P. - Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |