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Color Set
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66,637 Verificado Comentarios de clientes |
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Color is strawberry blondeColor is strawberry blonde, not what I wanted. I did like the feel and smell of the products as well as the packaging though. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlicia - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Demi color doesn’t coverThe color provided to me is not covering my gray. As a result, my hair is coming out two toned. The roots are lighter and the tips are darker. Is there something else that can be done. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKimberley - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Do not buyThe color came out magenta with pink roots. It cost $200 to fix. Be weary. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Elizabeth. We are so sorry to hear this. We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedDid not cover grey at hairline Please discontinue my account 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t cover grays or reduce rednessI feel like the more I use this product the worse it’s getting at covering grays. I asked for an asher tone and I feel like I got the same color I got before. It also seems to be getting worse at coloring my grays… 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHey Erin! We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair colorSorry but this hair color just did not live up to expectations. Although I did exactly as instructed my gray hair (roots) were not covered at all. This was a very disappointing experience and since you offer 100% guarantee, I am requesting my money back on this latest order. Please credit the card I used. Thank you, Elly G 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
FadesSo disappointed. The color when it first came out and ordered ten years ago was awesome and I used it quite a while. Now it is like drugstore box color. It fades, does not cover greys well, and overall does not deliver. I gave it two stars instead of one because the stylist tried to help me and was sweet, but after using the product same results. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
UNHAPPYThis is my second order. First order color was too dark and I asked for the color to be made lighter I don't notice a difference. My color is suppose to be medium brown. My hair looks like its darkest brown. I hate it. I thought I was dealing with color specialists. My order was also missing a brush and one glove was ripped. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tammy, so sorry to hear this! We truly appreciate your feedback! Upon reviewing your profile, we see that you have already reached out to one of our Color Experts! You'll see your requested adjustments made with your April 4th order. We're also happy to include an extra set of gloves with your next order. Please also keep in mind that we only ship out a Tint Brush with your first Color Kit. Our Kits are made to also allow you to perform the bottle method. Please let us know if there is anything else we can do to help! |
Very strong smellI had a hard time with the final step of pouring the color over my head and massaging it in for 2-3 minutes, as the smell about knocked me out. In the past, I thought this had improved, but now it was really strong. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNancy - Here at eSalon, we are always striving to create the best products possible. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
MehDidn't find it any better than the store box brands. Color okish. Hair feels and smells like box color. Not sure what is custom about it, maybe the label says my name idk. Trying to cancel the plan is near impossible. Been trying to find this magic button to push for last 30 minutes... At least I'm not out a ton of money I guess 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSeirra - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |