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Color Set
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66,637 Verificado Comentarios de clientes |
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Arrived late!When the color set I purchased and paid for shipping arrives late with no tracking updates it's useless. I had to get my color from another vendor. I see you have have a 100 percent satisfaction guarantee, so please refund my money. Thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
Cancel my auto shipI need to cancel my membership. I’m not going to color my hair anymore. Cancel my auto ship. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGail - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still NO RedI’m very unhappy with the color, even after speaking with a colorist, who offered me a complimentary kit before I canceled. My hair is now a lighter brown, but not reddish at all. I’m going back to Garnier. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaure - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Color not Lasting, no response from coloristI made a change to my color which made it a lot lighter when the request was to be slightly lighter. When I colored with the instructions I ended up with very light roots and the rest dark. Have messaged again with no response. I also noticed within a week I could see fading and my greys are showing. If this last fix doesn’t work I will be cancelling. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMegan - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
too darkway too dark no mahogany and more black than dark brown-sent an order back and I still do not have my money back! I would like all of my money back including the initial color.. I appreciate their effort but too hard to get the color right on line .. I sent a picture of my hair but just too dark! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJulie - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Maybe my consultant was coming down with ….I have only changed my color a handful of times since I began using esalone. I was terrified that I wasn’t doing my touch ups fast enough before setting the timer. It was with the drive from San Diego to have the e team advise me in person. Sadly due to Covid they no longer offer that service. My color consultant adjusted my color and added another kit free of charge with more gold in it. I didn’t really notice a change. I contacted the color consultant online and rambled on about my burnette hopes and dreams asking if I should try one of their new colors. My consultant schooled me on color tones because I should have know that the color honey that I was thinking about was darker than my current color. Ok. Sorry it looked different online. When she said she found it hard to believe that I didn’t notice that much of a difference with my new formula or that I had a hard time a few years ago reapplying my highlights to my highlights I told her to turn off my plan. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKendra - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Check your label before using !!I just colored my hair before looking at the label ! Turns out I was NOT SENT my personally mixed color ! My hair turned out MUCH LIGHTER and is not as expected. Because I hadn't colored on schedule, I had 2 color kits. Looked at my remaining set and it's labeled with my name and custom mix. The kit I used was a generic color. I should have read the label first ! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLindy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not the colour i was expectingI was expecting a more red colour but instead my hair is copper brown. My colour was more vibrant before so i regret doing this. Sorry but i wont be repeating my order. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGrace G.- Thank you for taking the time to share your feedback with us.! We’re so sorry to hear that you felt the color was not the shade you expected. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
HorribleHorrible product!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not what I wantedThere were no highlights that I wanted and the product made my scalp itchy cancellation is in the future 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandra - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |