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Color Set
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66,637 Verificado Comentarios de clientes |
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Don’t bother.I asked to colour the ginger tones in my brown hair, I have brown/copper coloured hair. All the colour did was make me a slightly darker ginger?! I opposite of what I wanted! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Laura! Thank you for contacting us. We are so sorry to hear that the color didn't meet your expectations. One of our colorist will review your formula to provide a solution. Please check your emails, we've just contacted you. |
I'm not a ProTerrible results. Top of my head is super light bottom is dark. I realized I'm not a professional. I'm not coloring my own hair again. So disappointed. I look ridiculous. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Left wonderingI have questioned the last several shipments, wondering what has changed? Initially I was told everything was the same but I can't believe that. My hair is left feeling coarse and brittle, the product is more difficult to mix and apply. Now I am seeing more reviews on your site that other people are experiencing the same problem. Having a hard time covering the gray with the last couple of orders. I have been using this for several years and never had this much of a problem but the last six months or so have definitely been different. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Still turns my hair Brassy/RedI give up! I have tried this and each time my hair is brassy/red. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Did not cover greys at allVery disappointed I found the directions to a T and it did not work at all I had a redye it two days later 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSummer - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didn't cover the grey rootsFollowed instructions and roots are different color than rest of hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatrice - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
No gray coverageDoes not cover grays 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
AwfulLiterally the worst hair dye I've ever had. Including the ones from superdrug. My roots and ends are different colours! I asked for a refund and got hair credits for next time which I won't be using because the quality of this product is so bad! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Charlie! We are so sorry to hear that the hair color didn't meet your expectations. WE'd love to review your formula to offer you a solution. Please check your emails, we've just contacted you. Have a great day! |
Giving it one more try.Didn’t completely cover my gray. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Faded very quicklyColor faded within 2 weeks and gray hair was again visible despite following the instructions. I only wash my hair approximately 2x a week with color-safe products. I’m not sure what else I could have done to maintain the color. The color itself was lovely. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |