|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
To darkI ordered a lovely light brown hair, beautiful packaging but just to dark and stains more than usual hair dye 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Kayleigh! We are sorry to hear that your hair color was darker than expected. No worries, we can help you. Please check your emails, we've just contacted you. |
Terrible Gray CoverageTerrible gray coverage and worse customer service! I will not be back!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosCarol - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
mécontentej'ai demandé un blond cuivré et je me retrouve avec un châtain très foncé.. vraiment déçu. le 28 avril 2022 je reviens vers vous car vous avez laissé un message me demandant de vous rappeler, j'ai essayé mais il est indiqué que vos êtes fermé. Je suis en attente de ma couleur. merci de me rappeler si vous souhaitez des précisions ... 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
Das war leider nichtsIch wollte aus meinem Kupferrot ein Braun machen, bekam Mittelbraun mit Neutralisator zugeschickt... nach der Anwendung war ich super enttäuscht: das Rot scheint an vielen Stellen noch raus, der Rest der Farbe ist ein scheckiges Dunkelbraun-fast - Schwarz Gemisch der billigsten Sorte. Werde jetzt zur Drogerie müssen, um Farbe zu kaufen und hoffe, dass ich dieses Desaster retten kann. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRafaela J.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
never received but paid forhere's track number9405511205120888313493 please If you look at emails I ordered pearl brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosAnna - We're truly sorry to hear that your order hasn't arrived! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client and look forward to providing you with your order soon. Keep an eye on your inbox for more details. |
Wrong colourI chose the medium brown shade expecting the colour to match my roots pretty well and cover up the blonde ends. Unfortunately when I coloured my hair it came out almost black. It’s very very dark brown and I am definitely disappointed. I know it will fade over time, but it’s definitely not the colour I chose. I gave it two stars because aside from the colour, my hair feels very healthy and soft. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Natasha! Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t cover grey hairTried this and wasn’t impressed. It didn’t colour my grey which is what I wanted to hide. I did like the colour on the highlighted parts of my hair but not in my natural hair colour it turned my hair a ginger colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Naomi: Thank you for contacting us. We are sorry to hear that the hair color didn't meet your expectations. Please check your emails, we've just contacted you. |
cute but not as dark as the picturedefinitely deposited color, but it’s fading every time i wash it. and it’s much lighter than it looks in the picture. i actually kind of like it, but it’s not what i thought i was buying — and ill definitely have to dye it again as it grows out which is kind of a bummer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHello Hannah. We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback |
Deckte am Ansatz nicht ausreichendDer Farbton ist passend, aber mein grauer Ansatz ist nicht richtig abgedeckt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosPetra A.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Hair dyeDidnt cover my white this time mix was abit thick 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHi Janet! We are so sorry to hear that the hair dye didn't meet your expectations. Please check your emails, we've just contacted you to help you further. |