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Custom Color Set
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66,637 Verified Client Reviews |
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color changeI had requested a lighter color and I got the opposite. I got a dark burgundy, I have washed hair a couple times now and the roots are orange. I sent an email out 5 days ago and no response. products are awesome but not sure what happened this time. I will give another try and see if I can get what I want before I move on. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSilvia - Thank you for reaching out. We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Second time and still not happyI really really wanted to like this product. In fact even after not getting the results I wanted the first time I tried again. I loved how a colorist called me to see what we could do to get the results I wanted. And while the color is better, I cannot get over the nasty feel of my hair. It is not soft like it usually is when I use other products and my hair feels like it has a thick coating on it. It almost feels greasy yet dry at the same time. Not sure how that is even possible but it is. It is a great concept but the product is definitely NOT salon quality like they say. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSharon - Thank you so much for sharing your feedback. We are always striving to improve our products, and your input truly matters to us here at eSalon. We are so sorry to hear about this poor experience with our color. This is absolutely not typical of our product, and we take your feedback seriously. We want to make this right and will be reaching out to you shortly. Not to worry- you are covered by our Color Happiness Guarantee, and we will do everything in our power to resolve this for you. |
Very fast fadeFaded very fast. Not impressed. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJodi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
AwfulDont bother spending extra money for them to prepare your color...this lasted only 3 weeks, IF THAT! HORRIBLE! OVER the counter is way better! BEWARE!! SAVE YOUR MONEY 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAshley - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Soooooooo much plastic and dry hairThe colour seems OK but it's really dried out my hair even though I only did the ends for the last 5 minutes. I had to use my own shampoo and conditioner after the ones provided to get the knots out! However I was pretty shocked at the amount of plastic in the packaging - everything in sachets, then in plastic tray... one of the reasons I won't buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRuth - Thank you for your feedback. We apologize for the disappointing experience you had with our product. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |
Great customer serviceI appreciate the wonderful staff. You all are very friendly, knowledgeable and eager to help quickly. My only disappointment is that I can’t seem to get my hair to turn out as well as your stylist got it to look at my initial visit. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Left my hair feeling extremely dryI was looking forward to this kit. Unfortunately, the dye left my hair feeling very rough and dry after the application. I have really short hair and the formula did not cover all the grays even though my hair was completely saturated with product. The final color was nice, but nothing out of the ordinary (I have obtained better-looking hair, color-wise, from store-bought dyes). Also, I wish there was a way of choosing the size of the bottle; I had so much left over even after having covered my entire head. I followed the instructions and used everything but it felt like a waste of product!! And it didn't even cover the grays!! Ugh. Updated my review to 1 star because the customer service attempted to remediate the situation by offering me free color. If only they would have read my review indicating that the product damaged my hair...oh, well. Back to finding affordable quality hair color. 0 of 0 people found this review helpful. Did you? |
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Was not happyThe color was not what I asked for it came out horrible 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusanna - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
two strikes, you're outLook, I get the concept, I really do. Custom color? Yes please! The idea is terrific, the execution, not so much. My story: I went for this on a whim, even though I had a brand I was really happy with, and the first time through, the color was GORGEOUS. Second time, I asked for slightly richer brown. Instead, the dye turned my hair black. Alarmed, but understanding--hey, sometimes it happens--I requested to go back to my original, redder color. Checked the order, looked like they did indeed send the original mix. Then the dye turned my hair black again. So now I'm stuck AGAIN fixing the problem that their dye caused--and with very little logic, since the same mix should not have caused beautiful red hair the first time and BLACK hair the second. Complete lack of quality control. I'm cancelling immediately. Dying your hair doesn't have to be this much of a gamble. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsCarrie - We truly appreciate your feedback. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DullHi there, I colored my hair according to the instructions but I did forget to wrap my hair, sorry, I don't like the color maybe I am just used to my brighter tone with a little more refresh to the color but this is way too dull it is not shinny at all. It's soft but the color is not what I expected and it did not cover the grey very well. It could be too that I just take too much medications, I take quite a few,at least 10 different ones.I thinkI will cancel my account with esalon as of today 9-17-2019 Thank you for allowing me to try you product, maybe when I can get off of most of my meds I can be allowed to rejoin. Thank you again Rhonda Sheets 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRhonda - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |