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Custom Color Set
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66,713 Verified Client Reviews |
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OmgThis product gave me hives. They started out on my ears then covered my whole body. I even had the hives in my eyes. Took 2 weeks before they started to get better. I itched so 👎 bad. I was going out of my mind itching. Nothing helped. Well, alcohol helped me a bit. I have scars from the hives...😒. Wouldn't wish this on my worst enemy If you have even a slight allergic reaction to hair dye. Don't use this. I do love the color and the coverage. But not worth the agony and mind blowing pain and itching. Hives leaking gross sticky stuff. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsEvie - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery |
It's okI have never received a compliment after I used this hair color, but maybe that is a compliment? I guess if no one noticed then it must match pretty close.. I will buy again. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsAlice - Thank you so much for reaching out to us with this feedback.We truly value your time and look forward to hearing from you again in the future. |
Still too darkStill much darker than I desire, but the red has toned down some. Also I guess I never realized this was root only. I use it for all over! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsSusan - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Worst hair color I ever usedI have been coloring my hair for over 30 years with Loreal products and for some dumb reason, decided to give this a chance. What a mistake. Instead of my hair being light auburn, it is dark brown with barely a hint of red. The gray coverage was not good either. I'm going to wait a few days and try to fix this mess with my $8 box of Loreal which gives me the color I expect, covers the gray much better and is much easier to use. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsRosemary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
A little lighter?I like the product bit need to have a bit lighter still. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDorothy - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Color setGreat package. Color however didn’t fully cover all of my greys, and the roots would have to be colored sooner then anticipated. Also, it looks like the color is not very persistent, it is getting lighter with every wash. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsTanja - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not really worth the moneyLast time I ordered my color it took over a week to get it. The color itself was good. What it boils down to is that it cost me over $30 (with shipping), for a color that I didn't even get for over a week. Not esalons fault... just reminded me I could get a similar color for $10 at a neighborhood store and not have to rely on USPS for it. 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDanielle - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experiences. |
Not so happySo again my custom color is way darker towards brown than I expected. I really hate it. This makes my hair feel weird and it seems hard to rinse out. Still felt weird after shampoo and conditioner. Definitely won’t get this ugly color again! 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsJulie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
The red color, only took to my roots....The rest of my hair is total Black...very disappointing! At this point I'll have to cancel my account & get my hair done by the professionals. So upsetting...:(. I was so excited to get a new color & it was perfect timing, seeing February is Love month...It's all about Red! I have ordered several times before & was very impressed with the color outcomes...but today, not so much! Update as of October 22, 2019, I received the color replacement...& the same exact thing happened! The red color only took to my roots! The rest of my hair is black! So embarrassing. 0 of 0 people found this review helpful. Did you? |
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2nd Batch2nd Batch was good still did not cover that welll 0 of 0 people found this review helpful. Did you? |
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Response From Our ExpertsDana - Thank you for your feedback. We apologize for the disappointing experience you had with our color. We're always looking to improve our service and products, and truly value everything our clients say. We hope to continue helping you find hair perfection! |