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Color Set
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66,689 Verificado Comentarios de clientes |
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Custom Color SetI hate my color! Way too dark and not what I wanted at all! I now have dark brown hair & red highlights. I wanted medium golden brown with golden blonde highlights. I am mad I spent my money on this color and will be canceling my account 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDianne - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out. |
Terrible issueI loved this company and the product since I started using at the start of the pandemic but for the past 3 months I have been having issues with coverage of my grays. I changed my color a couple of times, but the last time I received my order the bottle exploded in my bathe when I mixed it!!! The bottle erupted like a volcano!!! It went all over my bathroom wall, the light fixture, the toilet, my ceiling and all over my bathroom curtain. I called to complain and they offered me two free colors and the emailed me “instructions on how to get the stains out”!!! My toilet is ruined, not even with bleach I could take stains out!! My walls were ruined because paint was blurred after I tried to take the hair color out and I had to throw out my bathroom curtains because not even bleach took out the stains!! I complained about this and no one from this company has had the courtesy to even offer an apology. I have pics and videos that I sent to them and nothin and never mind my ceiling!! Is ruined!! Thank god it did explode on my face!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarielena - I am so sorry to hear about your experience with our hair color. We have just reached out to you via email. Please keep an eye on your inbox for more details. |
Skip this go to a salonMatching a color over the internet is not a good idea. I specified that I was coloring over highlights I followed the directions but my hair was not dark brown it turned black. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Hair colorThe color was not bright enough made my hair more darker than more lighter than I wanted it I wanted it more brighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We are sorry to hear that your color came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. We appreciate your feedback and look forward to helping you reach your desired color! |
Shampoo colorante!Pessimo acquisto, equivale ad uno shampoo colorante da supermercato...per niente una tinta su misura 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnna - Grazie per aver condiviso la sua esperienza con noi. Siamo spiacenti che il colore non sia stato di suo gradimento e saremmo felici di apportare delle modifiche, affinché le corrisponda appieno. Non dimentichi che saperla soddisfatta del suo colore è fondamentale per noi. Il nostro team la contatterà a breve via email, grazie ancora per la sua recensione! |
Won't cover grayI have colored my hair for years but this brand won't color my grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Stephanie - We truly appreciate your feedback! We're so sorry your grays were not covered. Upon reviewing your profile, we see that you have already called in and spoke with one of our Client Service Representatives to discuss this matter. Please let us know if there is anything else we can do to help! |
Just wrong!Wrong color. Wanted red for all-over and they sent root touchup for my existing hair color. Waste of time and money. Why would I touch up roots on a color the same as my natural hair? I needed to cover gray and thought it would be fun to try going red. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unforgivable!You messed up my hair color! My hair is dark brown now!!!! How did you mess this up? It's always been medium blonde! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We’re so sorry to hear that you were disappointed by the results of your color application. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to help! |
Nothing like the pictureI ordered a dark auburnish color and now my hair is almost black 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlly - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ruined my hair with ugly orange rootsZero stars…Ruined my hair… I ordered my color, neutral dark brown 3.5 NN, with the assistance of one of eSalons’ consultants. I used the incredibly runny and watery solution following the instructions. I self color my hair every month so this wasn’t a new thing for me. After about 15 minutes, it had dried my roots up to 1.5 inches of hair, a horrific l bright orange. I looked crazy for a couple weeks while I let my scalp recover. Then, I went crawling back to Madison Reed. I forgot this was a subscription service too. So I was charged for another batch. I hope I can stop them before the ship it as I will just throw it away. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We’re extremely sorry to hear that you were disappointed by the results of your color application and your overall experience. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |