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Color Set
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66,713 Verificado Comentarios de clientes |
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Not what I expectedMixing and using the squeez bottle makes a splashy mess and my color came out orange highlights which I definitely did not want 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVirginia - We’re sorry to hear that you were unhappy with the results of your custom color. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
False lookingI expected a natural looking mahogany and ended up with a fake result that would suit a 15 year old girl. Not the rich autumn colour that this should have provided am very disappointed and embarrassed to go back to work. Happily I chose semi permanent 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kristin! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, your colorist has contacted you to help you further. |
Did not cover my greysI would like to cancel my orders. The product did not work for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t workNo grey coverage at root- I followed all specific Instructions. Lots of my hair fell out. Very harsh product. I’m sorry but 0 stars. Pls cancel my entire account. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Marlinda - We truly appreciate your feedback and are so sorry to hear about your experience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Does not workIt didn't cover my grays and it made a bunch of my hair fall out 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Charr - We’re truly sorry to hear that you have had hair loss since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Green tint to my hairI went swimming after coloring my hair and now have a green tint that I cannot get out even after using my No More Orange, purple shampoo or color tint on it. Must be a chemical reaction with the dye. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Joyce - We're so sorry to hear about your hair turning green after swimming. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't cover all my greysI feel I was a little harsh in my initial review, the colour was slightly darker than I had wanted and what I had in mind however maybe I didn’t express what I wanted clearly or was being unrealistic with what was possible, my one gripe is it didn’t cover all my greys I don’t have a lot but some at the roots and sideburn area although most covered there was a few that didn’t and I found the coverage didn’t last as long but I usually use 20vol developer in the salon and this set came with 10 vol with no option of changing them 20,30 or even an option to buy. Colour leaves hair really smooth and doesn’t leave a strong smell and everything you need is provided gloves, shampoo, conditioner, stain guard and stain remover. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Not happyI don't think you sent me the correct color. I went to dye my hair and the color in the bottle was black. I threw it away. I would like a refund. I tried calling but you were not available as it was on the weekend. Very disapointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Jean - We’re so sorry to hear about your experience. Our eSalon Color Happiness Guarantee is something we'd like to work with you to resolve this matter. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Doesn’t lastWhy, oh why E-Salon did you change your formula? I love my color but it starts to fade in less than 2 weeks. I use your shampoo and products and it still doesn’t last! Very disappointed in the last year. May have to look elsewhere for my hair coloring. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re sorry to hear that your hair color is fading faster than you expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your next order will be updated to ensure we meet your needs! Thanks again for your feedback! |
Not right colourThe first colour I had was great but this one was too dark and I’ve had to go back to the hairdresser to correct Really unhappy and cancelling my plan 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - Thank you for sharing your experience! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |