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Color Set
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66,689 Verificado Comentarios de clientes |
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It's fineIt dyes my gray hair. It doesn't really make my hair purple, it's much darker than I wanted, and it leaves colour on my towels.....but I'm not gray so hey 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Clare! Thanks for sharing your feedback with us. Your colorist will be in touch to help you achieve the color that is right for you. Please check your emails. |
Not happyUnfortunately this came out nothing like the colour it promised. It has left my hair so dry and frizzy. I was so excited to try out the colour and followed the instructions to the letter, my daughter put it in for me.I'm so disappointed. I'm now left with an ugly colour and hair in bad condition. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMel – Thanks for sharing your experience, we are truly sorry to hear that it didn't match your expectations! All eSalon orders are backed by our Color Happiness Guarantee, and we would love to reformulate your color! We have emailed you, so that our Licensed Colorists can work on a color closer to what you desired. |
Still not great at covering the grey at the hair line!With the two orders I have received neither the original or the reformulated color covers the grey at the hairline as good as the cheap color. I love the color, but I will give this one more order and if it is not better at coverage I will cancel my order. I really love the color, but not happy with the grey coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJill - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn’t workI totally followed the instructions but instead of getting the colour I asked for I now have jet black hair. Really disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! I'm sorry to hear that your color didn't meet your expectations. Please check your email, your colorist has contacted you to help you further. |
MessyI just got my first order of color today and when I opened the box, both of the color bottles had leaked. It doesn’t appear to be a lot but I ended up with color all over my hands and the instructions had color on them, making them hard to read. I wasn’t expecting such a mess. I am a little disappointed out of the gate. I hope the color works out better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTamela - We're so sorry to hear your first order arrived damaged! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. |
Useless dont waste your moneyMy colour washed out of the grey areas of my hair in 2 washes. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shirley! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we've just contacted you to help you further. |
GrayI left the product on for an hour and still I saw my grays. But I decided 5 more mins. I decided to rinse and condition. After all that, my grays are still on my sides very bad. I am so disappointed. I will go back to box color. Sad it didn’t work. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Hair is no longer copperI am very very upset because my hair is no longer copper it’s just dark brown with some copper in it. I don’t know what I’ll have to do to get it back now, probably go to a salon and spend £100’s which is what i was trying to avoid doing in the first place by ordering this. The formula of the dye was the same as last time (on paper) and I followed instructions down to a T, and it turned out like two different colours. it’s also not my first time colouring my own hair. Very very upset. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Dovile! Thanks for sharing your experience with us. We are truly sorry to hear that your hair color didn't meet your expectations. Please check your emails, we've just contacted you. |
ColourI received my colour and applied. It is nice. It just is not as intense as I wanted. I like my hair to be extremely intense. Hopefully this can be sorted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jennifer! We are sorry to hear that your color wasn't as expected, and we'd love to work with you to get it just right. Please check your email, we've just contacted you to help you further. |
Still TOO DARKThis is my Third set from E Salon. I’ve sent photos of how I’d like my color. Your colorists say they are adjusting the color but it STILL is NOT what I want. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSari - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. We appreciate your feedback and look forward to helping you reach your desired color! |