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Custom Color Set
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66,637 Verified Client Reviews |
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ColorI live the color 0 of 0 people found this review helpful. Did you? |
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Not impressedJust not impressed. I’ve tried it twice now with same result. Not for me! 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Lisa, We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Awful hair like cotton wool and wrong colourAwful hair like cotton wool and wrong colour!! I have just dyed my hair with the colour I asked for, it is NOT medium golden brown it is almost black. I also cannot get a brush through my hair it is so damaged. I am gutted and will never use again. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHi Lisa! We are so sorry to hear your hair is so damaged. Please check your emails, we got back to you to help you further. |
Color fades in 1 weekafter one week of use this color fades away, my few whites get uncovered and the color becomes brassy. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsAmanda - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not good grey coverageI have used this a lot and it works great on all of my hair except my greys around my face. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLacy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Color wasn’t what I ordered it was dark brown with no redI am upset I gave this website another chance for hair color and I was sent the wrong color & not everything I ordered 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsHello Kaitlyn, We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Custom hair color kitI ordered a new highlight can my colorist please make sure it is the Carmel family. I am not sure I chose the right highlight to match m.y dark brown 0 of 0 people found this review helpful. Did you? |
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Bad product in every wayToxic smell, does not cover grays, bleached roots 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsNareeni - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my hair grayThis was supposed to be light blonde. I want a refund. My hair looks gray. 1 of 1 people found this review helpful. Did you? |
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Response From Our ExpertsLisa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fantastic grey coverageSolved my grey coverage, thanks so much. Newer shade is just perfect. Fantastic product 4 of 5 people found this review helpful. Did you? |