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Color Set
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66,689 Verificado Comentarios de clientes |
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Didn’t last past one washI died my hair and then two days later I washed it again and the color washed out and my daughter used color from you guys as well and it turned her hair orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmi - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Didn't Cover GrayMy product came, when I used it I was very disappointed with the quality of color. It didn't cover the gray roots it turned them orange 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarian - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Too harsh to my scalpI sooo love your hair colour and the whole concept but unfortunately I need to stop using it as every time I apply it, I have quite an intense burning and stinging sensation on my scalp for the first 2 days or so. Despite shampooing TWICE after each application! I used to ignore it, but as I just got a skin cancer diagnosis, this really scares me and I am now looking into more gentle alternatives. Maybe you could put some research into it for the future as I am sure there is more sensitive heads out there.. 😊 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Miriam! We are truly sorry to hear about your personal experience. Please check your emails, we've just contacted you to help you further. |
ordered dark brown now im orangethe amonia about killed me i look like a brass lamp im to nervous of a person to go in publick with brassy hair.im sorry im not being mean. i dont remember dark colours smelling so strong of a,omia 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristine - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. Thanks again for sharing your feedback! |
Coloration fabriquée à la demandece n est pas du tout ce que j avais demandé je suis très déçue 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJohanna - Nous sommes vraiment désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. Dites-nous si nous pouvons vous aider davantage ! |
Pas mal mais pas assez couvrantesJ’ai adorée la couleur elle es trop belle les reflets j’adore au soleil mais dommage deux semaine sa part et bonjour les cheveux blanc 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSouad T. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie de satisfaction est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
The hair color when mixed together foamed up all over my counter.I have used this product on and off since 2012. Not the same product. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheri - We're truly sorry that our color did not provide the results that you expected. We have reached out to you via email to see what we can do about remedying this situation. Please check your inbox for more details. |
did not order - did not receive - did not receive creditI stopped my service in June 2021. In January 2022 I was sent, out ot the blue, a free color set due to order credits I had accumulated. One year after stopping my service, July 2022, I find my debit card was charged $33 for an order I did not place and it was mailed to an address that is no longer current. I called to complain, was told I would be credited the amount when it was returned, 2 months later still no credit. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSheila - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color didn't take, and it damaged my hairThe color didn't take at all, it was a gorgeous plum while in use, but it washed out and left my hair brassy and frizzy, my opinion is it was old product. If there was a different type i might reapply to fix the mess it left... I'm very unhappy with the end result, i have to work with ugly hair now. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Color didn’t even stick to my hairColor did not coat my hair. Worst hair color I’ve ever ordered. Customer service hasn’t responded either. I’ll stick with other companies 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |