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Color Set
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66,962 Verificado Comentarios de clientes |
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Don't wish to buy againI put the colour on as per instructions. My hair has been on for one week and is two different colours, you can still see the difference between my roots and the rest of my hair. Also after 2 washes my grey hairs are losing colour and are visible again. Sad indeed but I don't think this product is for me 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Grey coverageI changed my color to a lighter color and now the grey hairs are not being covered up. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosWanda - We’re sorry your recent order didn’t provide the coverage you expected. Your colorist will review your comments and adjust the formulation and/or instructions for your next color order accordingly. We look forward to creating your reformulation and hope to provide you with a color that will deliver the gray coverage you’re looking for. |
Colour has fadedA couple of things. Colour has faded and need more conditioner to be included 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We’re sorry to hear that your hair color faded faster than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide longer lasting results. So we have credited your account for one complimentary hair color order. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Completely darker than expectedI have mixed feelings. On the one hand I think the quality of the dye is great (great coverage and happy with the overall dyeing experience), the color is about 5 shades darker than what I was expecting based on the color I chose. I don't hate the color per se, but I am trying to adjust to the fact that it's darker than what I was aiming for. Not much I can do about. Will probably continue to use it and keep the color because I don't HATE it but I was disappointed and did receive unexpected results. Would recommend but with a tremendous caveat. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeredith - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Not same color!The color you sent me was way darker than I have had the last two times. I think i will discontinue the color service from e-salon. due to inconsistancy. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeb - We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
Too much copperNot sure this is for me. Might try one more order with adjustment but if not right will cancel subscription 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPam - We’re sorry that you were disappointed by the results of your color application. Since you have expressed that you were unsatisfied with our product, we have gone ahead and refunded you for this color, in accordance with our Satisfaction Guarantee. Again, we apologize that you were unhappy with your experience. |
Was sceptical at first.but so happy i tried esalonI have natural dark blonde hair & was always having highlights done to lighten hair every root growth,costing a fortune,tried esalon after reading reviews although couldnt find many reviews on blonde hair so decided to give it a try..very impressed..i will say first colour left roots a bit too warm golden blonde but telephoned esalon spoke to paul who then tweaked my colour for me and im really happy with the results,only have to go for a cut & blow dry now,colour comes straight to my door every 6 weeks now,such a great service.no sitting in hairdressers for 2-3 hours & no massive bill to pay either.hair feels in great condition,as i said the first time i did it i wasnt too happy but second order nailed it for me.i will be using esalon from now on,my hair is a lovely light very natural looking blonde,even my husband commented on how nice my hair colour was lol he thought i had been to hairdressers so thats saying something.I would certainly recommend esalon if first colour isnt jst right dont panic jst give them a call they tweak the colour to get it jst right for you....its easy to do myself & i love my colour no more massive roots till i save the pennys for salon highlights.10/10 esalon. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Like the colorI do like the color and the convenience of delivery. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Great home colourI've coloured my hair at home for years using well known brands with some success but even my hair dresser who only cuts my hair complimented me on the colour. I have persistent grey around my temples which is always hard to colour but with e salon it has been v easy. It's a little more expensive than shop bought colour but so much better. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Hair ColorVery nice colour, easy to use it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |