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Color Set
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66,962 Verificado Comentarios de clientes |
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Too redI need to tone down the red and add more brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - Your colorist will review your comments and adjust the formulation and/or instructions for your next hair color order for reduced brassiness. If your colorist has any questions, they will contact you. We look forward to creating your reformulation and hope to create a color to better suit your needs. |
Did not work for meDid not cover the grey nor was the color correct and in fact made my hair darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElizabeth - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
SatisfiedLike my color but was too reddish and where my gray is , color was lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDiane- We’re sorry to hear that your color came out lighter than you expected. Your colorist will review your comments and adjust your formulation and/or instructions for your next order before it ships. If your colorist has any questions, they will reach out to you. We look forward to crafting your custom reformulation. |
ExperimentingMy first order I thought was too dark so I asked to have the next order lightened a slight bit. I find that the revised color seemed to fade faster than the first order (which I didn't like because it was too dark). So I'm contemplating what changes if any to make to my next order. I do like the convenience of receiving custom color by mail. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - We apologize that your color results faded faster than you were expecting. Since you were unhappy with your results, we have reached out to you to discuss your hair color needs and how we can best assist you, per our Satisfaction Guarantee. We hope to work with you to provide a color that better suits your needs. |
Didn't cover the grayUnfortunately just trying to cover the gray was not enough. I think I need to go for a full coloring because the grays are too darn noticeable to me!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKari- We’re sorry to hear that you were unhappy with the results of your custom color. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color designed to better suit your needs. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize that you were unhappy with your results and hope to provide you with a color that will provide the results you’re looking for. |
not so crazy about my last shipment after color changeI'm still trying to get to the color I need. I sent in a request for alterations, but the color that was sent on Jan. 24th was worse than the previous one. The color was more one dimensional, and even more reddish/coppery tones than the previous one. I'm trying to decide whether to keep doing this since I do like the product, but I'm not sure picking a color long distance and online is possible and it's a little scary to keep trying to alter it! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHolly - We apologize that your hair color turned out differently than you expected. Per our Satisfaction Guarantee, we would love to send you a complimentary reformulated color that will provide your desired results. So we have credited your account for one complimentary hair color order. We have reached out to you with directions on how to redeem this credit. Again, we apologize you were unhappy with your results and hope to provide you with a color that can better suit your needs. |
Hair colorIt is great. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Love IT!I love the new color! I appreciate how you make everything so customed to fit my needs. Thank you 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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nice colourCame really fast,easy instruction,really nice colour.Very happy overall. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Best home hair dyeLoved it. Better than any salon. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |