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Color Set
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66,689 Verificado Comentarios de clientes |
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GrayI'm sorry to say that the color is not depositing on my hair. if it does it is just a light brown so my roots are light brown or still gray. There are also light brown bloches all over my hair. I know you have worked very hard to try to get things right but I don't think your product is going to work for me. Thank you for your hard work. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Cheryl - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We have reached out to you via email for further feedback and to provide information regarding your eSalon account. Thank you for giving us a try! |
Waste of time and moneyNot only did it turn my roots orange (not the color I chose) and the rest a dark almost black, my greys aren’t covered and the 100% guarantee? Bogus! It says you can return the “unopened” box. 😐 Ladies, check the rating on Better Business Bureau BEFORE you buy it…I didn’t 😞 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Melissa - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Happiness Guarantee is valid until 30 days after purchase. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
not worth itterrible hair dye wrong color and didn't cover ANY GREY 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Susan - We are sorry to hear that you were disappointed by the gray coverage and overall results of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Arrived damaged…andNo complaints about esalon…love you! My box arrived with the Tint leaking. A little messy, but I could deal. But the applicator (developer) bottle had no tip on it…which I didn’t realize till I shook it together with the color! My bathroom looked like the scene from “Psycho”. I had to go buy a new toilet seat and my shower curtain is ruined. A Big Mess! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Lynn - We're truly sorry that your developer arrived damaged and your Tint Rinse leaked. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. Keep an eye on your inbox for more details. We truly appreciate your feedback and the opportunity for us to make it right! |
This is Dec 11 I Jane still not received my orderI’m so upset with your company I have been a loyal customer for almost 2 years!!! and I have never had such poor service these last couple of orders…. This pkg was shipped 11/29 and I still have Not received it last months order took a while to receive also almost 2 weeks after shipment 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSandy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our representatives to resolve your concern. Please let us know if there is anything else we can do to help! |
ColourI have amended my colour a couple of times. Both times I have not been satisfied with the outcome. I like a chocolate brown look, the colour looks like it has orange tinge and not as dark as I like. I have requested dark drown with good coverage of my greys. Still get an orange tinge with not good coverage of greys. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Ema! We are sorry to hear that you haven't been satisfied with your hair color. We'll be happy to review your case in detail to provide a solution. Please check your emails, we have contacted you to help you further. |
One more try :)Very brown, I attached what my hair is now to what it was when I colored myself. I am a stylist as well 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Not goodI did not like the color and I won’t purchase again. Please close my account 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeborah - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Though good hair color, it is hard to successfully color hairTwo months ago, the color bottle’s cap was tightened so much that nothing I used to open it would work. I tried to open it with pliers but cracked the bottle. This time, the gloves were so stuck (old?) that my fingers couldn’t go into their spots. One glove ripped and my fingernail was stained for a week. If this happens again, I will probably cancel and go elsewhere. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - Thank you for reaching out to us here at eSalon! We are so incredibly sorry to hear that your experience was not all it should have been. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and provide you with a great eSalon experience. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Color IssueMy color has taken a much longer time to arrive after ordering and this round did not cover my roots at all. The consistency was much more foamy (which it has never done) and began making sizzle sounds as well. I’ve never been unhappy with an order but this time I am very disappointed. I cannot find anywhere on the site where I can email/contact support. The one place I found would not load a location to message. I plan to try and call support during the week. I’d like a replacement order to try and cover the roots that have grown out significantly due to such a long time for delivery (which has never been such a long wait in the past). I’ve never had a bad experience in the past so I am hoping this can be resolved well. Thank you so much for your help. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTanya - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color and experience! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |