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Color Set
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66,689 Verificado Comentarios de clientes |
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Without the ends refresher my hair gets ruinedI would not use the Custom color set without the ends refresher, I did one time, and my hair got ruined for the summer and I had to chop it off because it became so dry and brittle. You must add the ends refresher kit because it’s a completely different formula developed to moisturize your mid length to your ends and give it a lighter color than your roots to make it more natural looking. Buy The custom color set and the ends refreshing kit for Healthy voluminous salon looking hair, or else you’re going to look like you bought a drugstore hair coloring kit with hot roots. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngela - We truly appreciate your feedback! We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Doesn’t cover greyIt’s expensive but it doesn’t cover grey 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMaria - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
It's been a week since it shipped and it's still in California at UPSCould find no way to contact you about my order??????? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will suit your needs. Keep an eye on your inbox for more details. |
Not what I expectedThe color did change but not to the color I expected. I wanted a darker color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMariea - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Didn't cover my greysI only dye my hair to cover my grey roots and this didn't manage to do that despite following the instructions to the letter. Tried to go on the website and raise a query about this but the relevant section in the help page didn't work so left with writing a poor review to hopefully get some response about this. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are sorry to hear that your greys weren't fully covered. Please check your emails, we have just got back to you to help you further. |
Leaked all over the packageThe colorant leaked everywhere. What's more annoying is a let esalon know this and no response. love the color/price point, but that was a mess. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNolaborn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Bon produit mais problèmes de livraisonImpossible de planifier une livraison régulière pour recevoir les produits de coloration au bon moment pour entretenir ma couleur. Le délai d’acheminement est trop long et aléatoire !! À revoir malgré la qualité des produits … 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHélène - Nous sommes désolés pour tout inconvénient que cette situation a occasionné, et nous vous remercions d'avoir pris le temps de nous donner votre avis. Nous apprécions votre commentaire car ils nous permettent d'améliorer notre service et nos produits. Nous tenons à votre satisfaction en tant que cliente ; nous vous avons un email avec des informations en plus. Merci pour votre confiance ! |
Just fairIt's just fair. My hair looks dry. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoyce - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
coloration sombreBonjour : j'ai bien reçu la boite, excellente présentation, bonne coloration, mais vraiment la couleur la plus foncée de la mienne, j'aimerais une couleur plus proche de la mienne, s'il vous plait. Pour moi le cuivre c'est mieux, Et je reste plus sombre que le cuivre.Emoji S'ils pouvaient le réparer, je voudrais continuer l'abonnement, car pour cela je l'ai annulé Merci pour votre réponse 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGuarin - Nous sommes désolés que vous ne soyez pas satisfaite de votre coloration. Si vous voulez, nous serons ravis de modifier votre coloration. Nous avons répondu à votre email, avec plus d'informations. Nous vous remercions pour votre confiance et nous restons à votre écoute. |
Not enoughMy hair turned out horrible! If you have long hair and it's thick, not for you! My order barely covered my roots and maybe 5 inches of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHello Diane - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |