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Color Set
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66,689 Verificado Comentarios de clientes |
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Patchy and a terrible colourI was so excited to use this dye but after using and following instructions to the letter, my ends went a bright red and my roots were black! Ruined the condition of my hair also I now have static, frizzy hair. I've been dyeing my own hair for years with no trouble but this was a disaster. All I can say is the packaging was really lovely and the personalisation is a nice touch but really I would have preferred it all came in a plastic bag if it meant I had got the lovely, even hair colour I wanted. I had to get a very dark brown dye to go over the top of this horrendous colour to try and save my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Kate! We are truly sorry to hear about your root results. Once of our colorist will carefully review your case, to provide a solution. Please check your emails, we have contacted you. |
Customer Service ShockingGood luck if you try to cancel this as I have several times ! I have emailed tried to call, I cancelled through the app they still sent the hair colour took payment, cancelled again told me my colour was coming soon so I cancelled my payment and emailed again, now they’re telling me my payment didn’t go through and can I add another card. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Carol! We are sorry for any inconvenience with your orders and account. Please check your emails, we have just got back to you to help you further. |
Too many extrasColor is fine, but since I order this frequently, I’d love to have just the color and developer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jan - Thank you so much for taking the time to share your feedback with us! Our Custom Color Kit is designed to provide all the tools you will need to color at home like a pro. This includes your Custom Color, stain remover, stain guard, and a small packet of color-safe shampoo and conditioner, along with two pairs of gloves. These extras are not optional at this time, but you can always donate these items if you do not use them. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Horrible color!This was not an ash brown!! It came out redish orange. I don't know if it was a mix up or what but total fail!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSarah - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Plenty of productThe color that I got now is a redish orange tint for a dark blonde, now how does a redish orange tint come from a dark blonde? I doubt that I will ever order from Esalon ever again now im stuck with a product that I won't use. there's plenty of product to dye my hair with even though wrong color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSabrina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not cover my grey roots!!This product has not worked as stated. Having washed my hair twice with the shampoo and conditioner sold by esalon, in the last week . following the colouring of my hair. Now most of the colour has gone, total waste of time. I want my money refunded. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lynne! We are so sorry to hear that your color hasn't worked. Please check your emails, we have contacted you to help further. |
Incorrect colorAdjusted the color to more red after the first order, the 2nd order was perfect and this order is more brown which is not what I want, I’m suspecting I got someone’s order since it says Michelle’s color on this email. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAida - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
No gray coverageDoes not cover gray and fades after a week, two max. I went back to the salon and I am not having the same problem. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMonika - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Did not cover greysI don't have a lot of greys, so I was quite surprised to still see them right after colouring. Disappointing results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong colorI was very pleased with my first and second purchase. However, the recent one was a great disappointment. My hair turn orange. I’m thinking about canceling. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAleksandra - We’re so sorry to hear that you were disappointed by the results of your recent color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |