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Color Set
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66,689 Verificado Comentarios de clientes |
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disappointedI recently got an order of a hair color from you. I was very disappointed. The coverage was not ghood, still have a lot o gray . I followed the directions correctly but it did not work. I cannot recommend this product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJamina - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Stronger smelling product, did something change?I have been a satisfied customer since 2015. In the past I didn't noticed much smell after applying product to my head for 30 minutes, UNTIL this last color that I received Aug. 2022. I could not wait to rinse it out, it was that bad, yes. What has changed? I am hesitant now to buy another color set. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Anne - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Hot RootsThe only thing this color changed was my roots. Which are now hot roots. Didn’t even change the rest of my hair. Super disappointed and will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelsey - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
no value in this productI have sent in photos of my colored hair and highlights from several angles taken in natural lighting and this is the second time I have been sent a non compatible color product. I do not see the value of this product . Very disappointing as i was needing to use for gray coverage while on my extended out of country vacation . it has turned out lousy. has an auburn/red color to it . not formulated to cover my gray for more than a couple of days . 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Too much goldI asked to darken the shade and get rid of the gold. I loved the darker shade but it seemed even more gold than the lighter version. I really don’t like this color on me. FYI, I canceled because of the shipping cost not the disappointment in the color. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBarbara - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Disappointed!!!For the past few treatments, I've had unsatisfactory coverage of my roots. With my Dec rush order, I raised the issue in a message and noted that I had discovered thru trial & error that I needed to leave the product on for 40 mins. I asked if that cld result in overprocessing, but got no response. Now I'm wondering if bottle application cld be the problem. The developer bottle is so small that when I pour in the color it's almost to the top, making it very difficult to properly mix thru shaking. I always start with the roots along my part, meaning that I'm always applying the liquid at the top of the bottle to that area. That's where I've had stubborn grey immediately post treatment. So my current theory is that I've consistently been applying the least well-mixed liquid at the top of the bottle to my part roots, where strong, well-mixed color is most needed! I plan to revert to using a bowl but I no longer have a brush. Can you please include one with my next rush order? I'm sure you can understand my disappointment - going to the trouble and expense of buying and applying color and making rush orders that take a week to arrive only to get spotty results. Thanks for reading and I'd appreciate a response. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Unfortunately didn't like itI didn't like my colour the first time, so I've got new formulation free of charge but it's still not what I wanted. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Magdalena! We are so sorry to hear that you are still not happy with your results. Please check your emails, we contacted you to help you further. |
Not the colour I was expectingI requested a colour adjustment to add some red to my hair. All this colour adjustment did was darken my hair a bit with no hints of red at all. I like not having to go to a salon to have my hair coloured because I can do it from home. I have just asked for another colour adjustment, I hope the next colour adjustment is better than the last one. If not I may sadly just end up just cancelling my subscription. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBenita - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
I think i was allergicThe packaging and instructions were five star. The smell is almost non existent in comparing with other hair colors. My hair is not dry yet but seems less shiny. Also I was allergic to this as it turned my whole face red and parts of my body that it touched became a bit itchy. It has been two hours.. no more itching but my face is still red. I will have to cancel. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJuliana - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Does not cover greyThis product does not cover grey and requires extensive changes to get the correct color. Once you have dyed your hair unless you strip it and recolor you are stuck with that color. 😢 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |