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Color Set
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66,689 Verificado Comentarios de clientes |
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Great lasting extreme damageLove the color and its lasted a longer time than any I've ever used. The problem- it dried my hair so badly it is breaking and splitting terrible and frizzy. I may have to cut my long hair off! I'm 65 yrs old, this is awful! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We truly appreciate your feedback and we're so sorry to hear about your experience! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It did not cover my grey hairThe color looked beautiful in the bottle. I followed the directions exactly, but sadly the color did not take well on my grey roots. My greys were a light red and the rest of my hair a dark brown. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosApril - We are very sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
My head itches so bad !!! Never again!!I want to make sure my account is closed . Please don’t send any more!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Commande trop longueCommande non reçue à ce jour ! Par contre pour le prélèvement il ai fait sans problème . Je trouve que le délai est très long. Je suis très mécontente et je ne suis pas prête de repasser commande chez vous ! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPascale R. -Merci pour votre commentaire. Nous sommes sincèrement désolés pour l'attente de votre commande. En examinant votre profil, nous constatons que vous avez déjà contacté nos équipes concernant votre commande. Dites-nous si nous pouvons vous aider davantage. |
Really not happyDosent give enough to cover all head and also have had to udye more then normal as dosent cover full head first thought it was a one of after using second really not.happy 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Victoria! We are sorry to hear that the color hasn't given you full coverage. Please check your emails, we just contacted you to help you further. |
Color doesn’t cover graysThis formula is extremely itchy on me and doesn’t cover grays. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelody - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Better experience the first timeI first tried esalon when covid first started and salons were closed. I really loved the color that was created for me. It covered my grays well. When salons reopened I stopped ordering my color but recently decided to order esalon again as I loved the original color I received. This time since time had passed from my initial esalon order I had to go through the process of answering questions and submitting a picture of my hair again. I had hoped I would be able to get my original color but understood why I had to go through their process again. Unfortunately this time around the color wasn’t what I had hoped and didn’t cover the redness from the color I had from the salon. I provided a rating of 3 as it did cover my grays but I was hoping to achieve my natural hair color which is a medium to dark ash brown. Although my hair is more brown now, there is a lot of red undertone to it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSeiko - We truly appreciate your feedback! Upon reviewing your profile, we see that you are currently working with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
didn't work wellwas very messy and color came out way too light for roots 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHilary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
DisappointedI have really tried to like esalon. I have asked a few times for less red, orange highlights and it has never been quite right. I was told I needed to go darker for less reds etc. I went a shade darker and there's plenty red and orange, as well as it's not even blond anymore. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichele - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too darkThe hair dye is way to dark. My hair color is a firey intense orangey/red copper. This made it way to dark. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRebecca - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |