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Color Set
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66,655 Verificado Comentarios de clientes |
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Far too bright and not for my skin toneThis was my first- and last - experience of using what is supposed to be a custom colour. I filled in the survey and provided pictures and the colour they decided would be great for me is anything but. I am currently a very bright red with pink tones and it looks terrible. I'm glad a bought a demi permanent colour and not permanent but I still suspect it is going to take weeks to wash out and I'm fearful the fade will leave me with pink hair. I've just gone on to Amazon and spent more money in products that will hopefully help. Never again. I'm angry, upset and right now, worried about venturing outside with my new shade of very intense red hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Elaine! We are so sorry to hear that your custom blend didn't meet your expectations. Please check your emails, we got back to you to help you further. |
Doesn’t cover graysThe color is beautiful, where it dyed. But none of my roots covered at all. Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Was not Strawberry enoughI really liked the color of the roots but the ends I feel like didn't take the red at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTricia - We’re sorry to hear that the color of your ends came out different than you expected. Not to worry, your colorist is working hard to review your requests, and adjust your next order. We look forward to crafting your custom color! |
Sensitive hairI tried this once. Didn't care for it. The lady was really nice in Customer Service she gave me some advice. I went with it and tried 1 more time. Why I got a color plus 1. I dont know. My hair is only shoulder length and I only do my roots. Well I opened 1 package tried it as advised. Nope. It actually dries out my hair. My hair is short in areas so I can't help but it gets on the ends. Which causes more dry out. I returned to sender within the 30 days. Now I am trying to figure that process out. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCea - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
EnttäuschendMan sieht den Übergang, da die ansazufarbe viel zu viel blond enthielt. Das auffrischen war ok. Färbe seit Jahren selbst, aber das war das schlechteste Ergebnis. Der Geruch ist auch übel, da liefen die Tränen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBirgit Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Didn’t likeI am very disappointed in the product and will be canceling my subscription 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTeena - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
not AshI got my color but I don't see any Ash in the color at all. Not happy 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKim - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorThe color that I ordered was dark brown (ASH). There is no reason it should have been orange. The rest of my hair is dark enough that it’s not too terrible but my roots are orange. I get ash because I don’t want the red or orange. The kit that came with it was awesome and made coloring my hair an easy process. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErika - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us regarding your next steps! We truly appreciate your feedback. |
Didn't cover grey hairs at all, very disappointedUnfortunately despite following instructions very carefully the colour left greys showing & had left all grey showing in less than 2 weeks. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rachel! We are so sorry to hear that you color hasn't covere4 your greys. Please check your emails, we contacted you to help you further. |
Hair colorRecently received my color. Love the color but it stained my scalp terribly even after 5 shampoos I can't get it off and never touched the grey, no color at all on them. Believe me I followed the directions very, very carefully. Will not be reordering color again. I also ordered shampoo and conditioner and absolutely love it, hair is soft and shiney just as advertised. Will purchase shampoo and conditioner again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChar - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |