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Color Set
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66,689 Verificado Comentarios de clientes |
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Caused huge allergic reactionI have been using eSalon's hair dyes since lockdown and was originally very happy. The last couple of shipments of my custom colour have caused me to have an allergic reaction. Initially like contact dermatitis - itching, flaking and sore around my scalp and ears. This time, my forehead is completely swollen and I am in a lot of pain. This didnt happen before and I dont know if the product has changed or my sensitivity has, but I would avoid without doing a full test beforehand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Aisling! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Please check your emails, we just got back to you to help you further. |
DéçueCouleur trop foncé et sa rend les cheveux très sec je suis vraiment déçu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsmaa K. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution et nous vous avons contacté par email pour remédier à cette situation. |
Very good quality but can't cover my gray hair well.It was very great when I ordered this to pay $10. I didn't know that was only for trier. I don't think I will pay over $25 to buy this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNana - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover the graysI followed the instructions exactly but was disappointed to see just as many grays in my part line as before my coloring. I started there so the commute should have been the most saturated in that area. Really wanted this to work. Back to the salon I go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The colour was ok but nothing different than other brands that I have bought soPlus now I’ve just received notification of another order coming to me and I did not place an order and I’m trying to stop the order and get my money back but it’s difficult to negotiate the site to do this and now I have to call the uk from Spain. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Dawn! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
To darkAfter 3 washes Of my hair, I realized that the color I chose was darker than I thought. I want to change the color to a lighter one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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C’est pas la bonne couleur!!!J’ai demandé un cuivré, sur la photo, la couleur tirée plutôt vers le roux, en tout cas orangé. En suivant les instructions, je me retrouve avec une couleur surtout rouge, avec les reflets presque roses sur les longueurs les plus claires. Je suis extrêmement déçue! Je peux pas me les laisser détacher dans cet état!!! Je vais devoir m’acheter un décapant capillaire pour rattraper les dégâts! Merci bcp! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBathilde T. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration vous ont déçue. Notre garantie eSalon Coloration Heureuse est primordiale pour nous. Nous travaillerons avec vous pour réaliser vos objectifs couleur. Nos experts coloristes vous ont contacté par e-mail et se feront un plaisir de vous aider. |
The good and bad ( not so good this time)Ok the good and bad: 💓💔I like the concept behind esalon. Their other products are wonderful. Like the tint rinse and shampoo and conditioner combos. Love the colorist team and how fast they answer any questions or concerns. The bad, the color doesn't seem to take with my grays. I'm 44 years old so I have some gray hair on the side. Hair feels and looks nice for a couple weeks but the color does not hold. It maybe just this color I'm trying as I've had good luck with others. So I'm not ready to toss in the towel yet. I'll adjust it and see what happens. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDaniel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
I REALLY wanted to like it...I really wanted to like this product. I raved about it on my social media before I even tried it. The kit is awesome, shipping was so fast. I literally received it the same week I ordered. I followed all directions to the T and I provided pictures and history as to how black hair dyes always seem to fade quickly to brown or have a red undertone. I selected blue black permanent and my hair came out light red brown at the top and slightly more black on the ends. I'm really confused because even the cheapest blue blacks have never done this. I thought I could message my colorist because that's what they claim. But I have yet to receive any response and I find it odd that I'm expected to rock this half red brown half black hair till my next color shipment where they'll revise the color. Sigh...I tried but I'll be looking elsewhere. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMia - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Nicht überzeugtLeider bin ich mit dem Ergebnis nicht zufrieden: Als erstes war es sehr ärgerlich, dass beim Mischen das halbe Badezimmer mit Farbe gesprenkelt war, weil die Flasche oben an der Spitze offen war und beim Schütteln die Farbe herausspritzte, was ich zu spät bemerkte. Zum anderen fiel die Farbe zu dunkel aus, was mir nicht gefällt, da es zu blass macht. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJutta S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |