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Color Set
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66,689 Verificado Comentarios de clientes |
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White hair not coveredI respected timing but white hairs not fully covered. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancesca - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! You are fully covered by our Color Happiness Guarantee, and we'd love to adjust your formulation for an increased coverage. Please, keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Didnt change my hair colorSorry to say as the 1st order it was great and was the colour i wanted but for some reason It looks nothing like the colour i wanted and it didn't do the colour! My hair looks the same but maybe darker? Not satisfied at all ;( i was so looking forward to the mahogany to be thier :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLucy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not a good product for me!After changing the color twice, it still does not color my gray, not a good quality product, 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLora - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Terrible gray coverageSo…my color was supposedly adjusted after I wrote in stating that my grays (new growth) needed better coverage. After receiving my new order I found that the coverage is LESS than the first time before the adjustment. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJenn - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. We take our clients' feedback to heart and continue to improve our products each and every day. Thank you for sharing your feedback! |
Caused huge allergic reactionI have been using eSalon's hair dyes since lockdown and was originally very happy. The last couple of shipments of my custom colour have caused me to have an allergic reaction. Initially like contact dermatitis - itching, flaking and sore around my scalp and ears. This time, my forehead is completely swollen and I am in a lot of pain. This didnt happen before and I dont know if the product has changed or my sensitivity has, but I would avoid without doing a full test beforehand. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Aisling! We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. Please check your emails, we just got back to you to help you further. |
DéçueCouleur trop foncé et sa rend les cheveux très sec je suis vraiment déçu 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEsmaa K. - Merci d'avoir partagé votre expérience avec nous. Nous sommes désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est très importante pour nous. Nous souhaitons trouver avec vous une solution et nous vous avons contacté par email pour remédier à cette situation. |
Very good quality but can't cover my gray hair well.It was very great when I ordered this to pay $10. I didn't know that was only for trier. I don't think I will pay over $25 to buy this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNana - We are so sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Didn't cover the graysI followed the instructions exactly but was disappointed to see just as many grays in my part line as before my coloring. I started there so the commute should have been the most saturated in that area. Really wanted this to work. Back to the salon I go. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTonya - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
The colour was ok but nothing different than other brands that I have bought soPlus now I’ve just received notification of another order coming to me and I did not place an order and I’m trying to stop the order and get my money back but it’s difficult to negotiate the site to do this and now I have to call the uk from Spain. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Dawn! We are sorry to hear that your hair color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
To darkAfter 3 washes Of my hair, I realized that the color I chose was darker than I thought. I want to change the color to a lighter one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |