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Color Set
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66,655 Verificado Comentarios de clientes |
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GarbageDidn't cover gray; AT ALL! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
DisappointingHad been looking forward to trying this was left disappointed. Didn't cover my greys and colour was very ginger/Brassy. 1st time using it and was on roots only. Just didn't work or suit me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmma M. - We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Good white coverage but not the shade !Nothing like the Violet brown shade more copper colour but covered the white hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmandeep S. - Thank you for your feedback. We’re so sorry to hear that you were not completely satisfied by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Our Colour Experts have been in contact via email and will be happy to assist in this process. |
CoverageThe color is nice but it doesnt do good for my white hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEvangeline - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
ScamThis product is NOT formulated for you. The product does a terrible job of covering gray. They are not willing to refund or send a better formula before the next scheduled delivery. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We are so sorry to hear that you were disappointed with the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Tueur de cheveuxVotre couleur m'as énormément abîmer mes cheveux, ils étaient si longs, il faut que j'aille chez la coiffeuse désormais car ils sont affreux. Je fais une perte énorme et sont complètement rêche. Je recommande pas votre marque. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOceane D. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que vous avez été déçue par les résultats de votre coloration. Notre garantie Coloration heureuse eSalon est primordiale pour nous et nous souhaitons trouver avec vous une solution. Nous vous contacterons par email afin de vous aider. |
Not the color I wanted too darkI'm not happy it's too dark and I hate burgundy I have it in my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Have used--but now they won't send or sell me my color. RidiculousI have really liked eSalon, but I collected color faster than I could use it so i stopped ordering for a few months. But I loved my color (after some adjustment). I went to re-order--and they won't let me re-order my color. I have to start all over, create a new profile, etc. Why? All my information is in my account, and none of it has changed. So why do I have to start over, risk not getting the color I want again, and all that? I reached out to customer support, and the agent basically said nothing they can do--they refuse to sell me my existing color again. What company behaves this way?! It's so ridiculous I won't deal with this company any more. Find a company that doesn't inexplicably refuse to sell its products to users. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosS E M - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Fried hairI want to end my membership or subscription with eSalon effective immediately. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We’re truly sorry that our color did not meet your expectations. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
Washed outAlmost didn’t cover my grays and color changed after just 2 shampoo 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re truly sorry that our color did not meet your expectations. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has emailed you to get this resolved; we truly appreciate you reaching out to us and giving us the chance to get it right! |