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Color Set
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66,637 Verificado Comentarios de clientes |
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Farbe verblastnach der zweiten Wäsche ist die Farbe wie Rausgewaschen auch das Wasser beider Wäsche hattesich verfärb bin leider nicht mehr zufrieden wie bei der Anwendung 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertoswilma S.- Vielen Dank für Ihre Kontaktaufnahme. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not the color I was waitingThe color didn’t do anything different I don’t look that I dye my hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAlbania - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Sehr enttäuschtHabe das erste mal den Ansatz nach gefärbt und bin echt enttäuscht, die Farbe hat überhaupt nicht gedeckt Es ist einfach nur gelbstichtig und das bei dunklen Haaren. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDorothea C. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Stripped my hairThis last mixture stripped my hair of nutrients, it made my hair brittle and with a lot of breakage. I’m thoroughly confused because the first colors I purchased left my hair healthy and no damage but not this time. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCathy - We’re truly sorry to hear that you have had hair damage/breakage since using our hair color. In general, a person will typically lose up to 200 hairs a day. If you feel you have been losing significantly more than this, you may have had an allergic reaction. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
VERY DISAPPOINTEDReceived my hair color which was supposed to be light brown matte ash. To say that I am disappointed is an understatement. This color is NOT cold and ashy, quite the opposite, it's warm and ugly. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMatea - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
It was not the right colourIt was not the right colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPaula - We never like to hear that our customers are unhappy with their color, and we'd love to see what we can do! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
My hair is now purpleI did answer the questions about my hair color being dark brown with auburn highlights and I sent a picture of myself. What I received was dark brown mahogany. I had qualms about using it because of the word mahogany but there were so many wonderful reviews that I thought: what could go wrong? So, I trusted the color experts and colored my hair on Sunday. What I ended up with was very dark brown hair with purple. I'm so upset that I don't want to go out of the house. I trusted that my picture alone would have told this colorists that my hair was brown and Auburn like I had said. I absolutely hate giving negative reviews but I want anyone reading this to be very careful in answering and using the product that they are sent. How is purple related to auburn? I'm too trusting. I can't believe I did this. The only reason I gave two stars is because my hair is shiny now, the boxing was very professional the instructions were wonderful and everything was first rate except the color choice I received. However, my hair is always shiny after I color my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Color doesn’t work on me I guess?I was given a second free color to try since my first box didn’t work. I even tried to go with a more extreme color hoping that would help. Sadly this one didn’t show up either. Both times I ended up with my exact same hair color as if I didn’t color it at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaurie - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Made my hair break offMy hair broke off 5 inches right above my ears . Used it for 2 yrs . Pissed off 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPenny - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The color could not cover my grey hairThe color could not cover my grey hair. I called the customer service and someone sent me a permanent color which not only did not work but kind of bleached my hair to a lighter shade than my natural dark brown color. I aso found myself lost a lot of hair whenever I washed my hair. Plese cancel my order and refund me the money I paid. Your color system damaged my hair !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosXiulan - We’re truly sorry that our color did not meet your expectations. We value your feedback, and truly appreciate you reaching out to let us know about your concern. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |