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Color Set
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66,637 Verificado Comentarios de clientes |
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Worst color ever/TRASH!!!My light blonde hair went to a light mousy brown color. Terrible results. I will never use your products again!! I called & left a voicemail message with my personal information & the mis-color management & never received a call back, no refunds & you had the audacity to even send me the same ridiculous color a 2nd time!!! You missed this customer by a million times! Cancel this ridiculous nonsense of a poor colorist, he/she is far from professional & you don’t follow through with your warranty/guarantee/promises!! You take this 2nd shipment back & refund my money, I definitely will not use it again!!!! Not ever!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Haare sehen fast aus wie davorIch habe eine permanente Farbe bestellt um u.a. ein paar graue Haare abzudecken und auch meinen Ansatz. Leider sehen meine Haare fast aus wie davor und die grauen Haare sind nicht gefärbt und nach wie vor grau. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Couleur non coloranteAucun changement je voulais un reflet bleuté suis très decue de vos produits 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosisabelle H. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Does not cover gray hair as advertisedNot only does it not cover gray hair, it has turned my hair into straw. I took it to my hair dresser to apply as she has the skills better than myself and my lord. My hair is straw. I just cut off 9 inches of hair because it was so bad. No, it was not over processed, either. We went exactly by the timing on the instructions (actually one minute less because my head started burning so badly to where I now have scabs on it) - this may work for many, but I certainly will never ever order this again. The dermatologist said that the ingredients are very toxic and I should never use it again. So not a very good review. Just an honest one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |
Ich bin enttäuschtLeider keine genügende Grauabdeckung 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeanette S.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not worth itI tried this and it did nothing to my hair. I followed everything step by step and you can't even tell I colored my hair. Definitely not worth it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTiffany - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
the color wash off in less than a weekthe color wash off in less than a week 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChristina - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
GoodMy hair is feeling great but doesn't cover my grey and there is a lot of formula. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Khanni: We are so sorry to hear that your greys are not being covered. Please check your emails, we just got back to you to help you further. |
Dull and awfulI'm a redhead and your color had way too much brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHillary - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
AngryI got sucked into this. They were very clever with the $10 pitch. The first order I used I bottle. I still have the other. Now they send be another. Now I have 3 bottles. And it was $30 and change to my charge card.. I will send it back. I am on fixed income. Believe me when I say I am going to blast negative reviews 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |