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Color Set
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66,637 Verificado Comentarios de clientes |
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Did nothingMy grays are still just as Gray after I used your color kit you sent me.I feel it was a waste of money and I no longer wish to receive anymore. And I did follow the instructions completely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
HaarfarbeIch war mit der gesamten Farbe nicht zufrieden. Die Haltbarkeit der Farbe war nicht länger als handelsübliche Haarfarbe Der Preis war es nicht wert. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKerstin F.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Not a permanent colourIt didn't cover me white hair and the whole colour washed off after a month. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tatyana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
OMG. What a dishonest company.I ORDERED PRODUCT LAST FALL. I DID NOT CARE FOR IT AT ALL. I TRIED A COUPLE MORE "SOLUTIONS" THEY SENT TO ME AND NOTHING WORKED. I DID NOT WANT AUTO SHIP TO OCCUR SO I CANCELLED MY ACCOUNT AND I WOULD HAVE TO 'RESTART' AUTO SHIP IF I WANTED TO ORDER AGAIN. TODAY MY BANK ACCOUNT HAD A $51 CHARGE FROM eSALON. I disputed it with my bank and went to the chat box and that rep told me it wasn't cancelled but she cancelled it for me BEFORE we chatted. What? These online companies make money by, oops, sending you products you didn't order, hoping you'll keep it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Alexandria Paget turned my hair orangeMy colorist, Alexandria, sent this concoction for me to try. She was supposed to have fixed the color the last two times around but my hair kept turning orange. This order was supposed to be a new color but it still turned my hair orange. I sent pictures and asked what I should do since I didn't want to buy another box. She responded asking me what I want her to do...well now I thought I asked you what to do. If I knew what to do I wouldn't be asking. So I turned off my subscription and I'm going to Walmart to buy a box of hair color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrittany - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
F’d my hair upI’ve colored my hair myself 100’s of times and I’ve always had really good luck. Until I tried eSalon. The color I chose is exactly what I wanted. However, the color only “took” in 1/3 of my hair. And my hair was not colored, treated, and very healthy before I used eSalon color. I uploaded photos. I sent a message explaining my issue. Begged them to send me more color so I can fix this mess BEFORE the holiday and I’ve had ZERO response. I’m going to have to buy a box color from the pharmacy. To say I’m pissed off would be an understatement. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRobin - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst color ever/TRASH!!!My light blonde hair went to a light mousy brown color. Terrible results. I will never use your products again!! I called & left a voicemail message with my personal information & the mis-color management & never received a call back, no refunds & you had the audacity to even send me the same ridiculous color a 2nd time!!! You missed this customer by a million times! Cancel this ridiculous nonsense of a poor colorist, he/she is far from professional & you don’t follow through with your warranty/guarantee/promises!! You take this 2nd shipment back & refund my money, I definitely will not use it again!!!! Not ever!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnnette - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Haare sehen fast aus wie davorIch habe eine permanente Farbe bestellt um u.a. ein paar graue Haare abzudecken und auch meinen Ansatz. Leider sehen meine Haare fast aus wie davor und die grauen Haare sind nicht gefärbt und nach wie vor grau. Schade. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosIsabelle M. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Couleur non coloranteAucun changement je voulais un reflet bleuté suis très decue de vos produits 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosisabelle H. - Merci de nous avoir contactés. Nous sommes désolés d'apprendre que votre couleur n'a pas répondu à vos attentes. Notre garantie Coloration heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Does not cover gray hair as advertisedNot only does it not cover gray hair, it has turned my hair into straw. I took it to my hair dresser to apply as she has the skills better than myself and my lord. My hair is straw. I just cut off 9 inches of hair because it was so bad. No, it was not over processed, either. We went exactly by the timing on the instructions (actually one minute less because my head started burning so badly to where I now have scabs on it) - this may work for many, but I certainly will never ever order this again. The dermatologist said that the ingredients are very toxic and I should never use it again. So not a very good review. Just an honest one. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachael - We’re truly sorry to hear that you experienced an allergic reaction that could have been caused by our hair color. In rare cases, one can develop sensitivity to hair color over time. We have reached out to you via email with more details on next steps and how we can help get this resolved for you. In the future, we recommend performing a skin allergy test 48 hours before each hair color application. Instructions for the skin allergy test are included in our Product Safety & Usage guide with every hair color order. On behalf of the eSalon Family, we wish you a quick recovery. |