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Color Set
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66,637 Verificado Comentarios de clientes |
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Magnifique couleur mais elle ne tient pasLa couleur est magnifique, simple à utiliser (à 2 c’est quand même mieux). Cependant, j’ai pris une coloration permanente sans ammoniaque mais celle-ci dégorge et laisse apparaître les mèches blondes (que j’avais précédemment) au bout de 2 shampoings. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEmeline P. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration s'estompe trop vite. Notre garantie Coloration Heureuse est primordiale pour nous, nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |
Again, did not match my hairI have almost black hair, that’s how dark brown my hair is. And they keep giving me lighter hair colors I do not understand. And so my roots once again do not match. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKayla - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
UnexpectedI’m not really liking my hair. It’s way to dark with very little red highlights to it. I will need to buy some new product to try and get it lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Didn’t like my colorMy color was too dark. Didn’t see any change at all! I tried this twice, but no difference in my hair color at at all! So I’ll go elsewhere.!!!! Really wish I can get a refund!!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVanessa - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Ergebnis ist enttäuschendIch bin sehr enttäuscht von der Coloration. Ich habe hellbraun asch bestellt, aber das Ergebnis ist nicht mal annähernd ein aschton, sondern ein sehr helles goldbraun mit kupferreflexen. Genau das was ich nicht wollte. Zudem hat die Farbe absolut keine grauen Haare abgedeckt, das heißt ich habe im Ansatz immer noch alle grauen Strähnen. Im Hinblick darauf, dass dies mein ausdrücklicher Wunsch war, ist die Farbe eine absolute Enttäuschung. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVicky L.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Farbe passt nichtEntspricht nicht meinem Wunschton 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeate S.- herzlichen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrung mit uns zu teilen. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Ruined my hairI requested the brown//copper which on the picture had a pink tint to it. Follow the instructions to the letter and my hair is brown! Not just brown a horrible mud colour which is going to need bleach to lift. I tried this company as the colour I use is hard to get hold of, I picked a colour too match what I used and it's shocking. It's only hair but looking at the colour and I cried... Because I know this will ruin my hair to fix. Rest assured I won't be using this again. Overpriced and still end up with a colour that is worse than the usual box colour. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Sarah! We are so sorry to hear about your experience after using eSalon. Please check your emails, we just gt back to you to help you further. |
Hair color reviewNot happy with the hair color product it was to light and after two shampoos color was gone . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMichelle - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Re: wrong colour and customer serviceWe have spoken about a couple of issues 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
It’s OkI like the strawberry color as it’s close to my natural color. The only reason I color my natural red is because I’m getting whites. This initially covered them until the second hair wash. I used the shampoo & conditioner included and followed the time settings for processing. It’s been 1 week since I colored and I have whites like I never colored my hair. 😢 At least they blend into the strawberry blonde some. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTammy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |