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Color Set
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66,637 Verificado Comentarios de clientes |
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I ordered the color Brown Cinnamon and was sent Mahogany.First I’m very disappointed that my color choice wasn’t delivered. Instead Mahogany was delivered when I chose Brown Cinnamon. I ended up using it because of needing to cover all the gray. But I hate it. I’ve used Madison Reed for over 2 years and never had a problem but now I’m very dissatisfied. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPhyllis - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Do not send any more productsDo not send me any more hair color sets! I am not able to use them, I am taking radiation and I can't color my hair! I haven't used the first box yet and don't know if or when I can. Do not send me anything! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNorma - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Custom color setSmell is strong , color makes hair a bit rough but grey hair can be covered well. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHola, Yammy: We are sorry for the inconvenience with your custom blend. Please check your emails, we just got back to you to help you further. |
Didnt cover my grayDisappointed in the coverage. Followed the instructions, didnt cover my gray. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSusan - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn’t blend wellI still love the color, but this time I got just the new growth coverage. The part that had the color on longer was noticeably darker and I don’t think it blended well with the ends. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosErin - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
C'est pas au top le produitÇa prend pas sur mes racines suis dei 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantal M. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que les résultats de votre coloration n'ont pas répondu à vos attentes. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous travaillerons avec vous afin d'atteindre vos objectifs couleur. Veuillez vérifier vos e-mails, nous vous enverrons les prochaines étapes. |
DisappointedMy color was entirely TOO dark. Also less than 2 weeks grey started showing through. Color faded within a week but that's not bad because it was wrong color. I followed the instructions and have been doing my own color for years and never had a problem. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not the colour chosenThe shipping speed and the presentation of everything was so lovely, but I followed the instructions to the letter, and ended up with faded red/strawberry blonde roots and vibrant red mid length and ends…it overall looks like I dyed my hair red 4 weeks ago and it has majorly faded overtime…and I dyed it yesterday ☹️ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Rachel: We are so sorry to hear that your hair color turned out different from expected. Please check your emails, we just got back to you to help you further. |
Only OKDoes not last as long for the price you pay. The OTC product last the same . 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosValerie - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Terrible colorOrdered intense copper, there was no trace of copper and I ended up with pink hair. Looks awful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBeth - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |