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Color Set
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66,637 Verificado Comentarios de clientes |
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Bad product good customer serviceI ordered a dark ash brown, what was sent was labeled as such but it turned my hair a light brassy brown and offered absolutely no grey coverage. I did have my stylist offer a new color but I decided to take the refund and run. I filled out everything correctly and followed the directions exactly so I’m not sure what went wrong but I’d never use the product again. Customer service was 10/10 tho. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeah - We’re so sorry to hear that you were disappointed by the results of your color application. We take our clients' feedback to heart and continue to improve our products each and every day. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Gray coverageDoes not cover grays very long for permanent color...color also, fades quickly. Needs full coverage next color due to the fading. Color was great this time. However 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmanda - We’re sorry to hear that your hair color is not covering your grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Would like a little more shineGets dull very quickly would love something with a glow more but it’s very dull and dark 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Danielle! We are sorry to hear that your hair gets dull. No worries, we can help you. Please check your email we just got back to you. |
Turning hair redHate they way my hair color is. Seems like it’s pulling a red out. I ever tried the toner that you guys sale and it’s still red 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLauren - Thank you for reaching out to us here at eSalon! We are sorry to hear that your color formulation came out more red than you were expecting. We stand behind our results every step of the way, with our Color Happiness Guarantee. A color expert has reached out to you via email to set up your next steps. We appreciate your feedback and look forward to helping you reach your desired color! |
It dries out my hairI have oily to normal hair and this solution dries and makes it frizzy. I don't like it at all. Will not be using again. Unfortunately, I had not turned off my subscription so am receiving one more pack in the mail. What a waste. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Elly! We are sorry to hear that you are not happy with your final results. Please check your emails, we just got back to you to help you further. |
Total waste of money and completely disappointedI tried this product after seeing lots of highly rated reviews on Facebook. I should have done more research. I selected a ‘light auburn’ colour for already copper coloured hair. Thank god I ordered a demi permenant because my hair is bright red at the ends, bright purple and the roots and has a band of copper through the middle. I hate it and look like a circus clown. Nothing at all like the natural colour I was hoping for. Will never use again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Charlotte! We are so sorry to hear that you are not happy with your results. Please check your emails, we just got back to you to help you further. |
CommandeJ'ai quand même et enfin reçu la commande après avoir commandé 2 fois sans avoir reçu ces 2 commandes mais en avoir réglé une. Bilan au final ces produits me coûtent chers !! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigitte L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre qu'il vous manque une commande. Nous vous avons contactés par email afin de remédier à cette situation. Votre satisfaction est très importante pour nous et nous ferons notre possible pour vous aider ! |
Leider enttäuscht.Die Farbe an sich war leider ein Reinfall, denn ich hatte dunkel rote Haare und das wollte ich auf keinen Fall. Das wäre ja noch zu verschmerzen gewesen, aber das ich mit meiner ersten Bestellung ein Abo abschließe war mir nicht klar. Jetzt bekomme ich die gleiche Farbe nochmal und muß dafür zahlen. Bin echt sauer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosOsa B. - Vielen Dank für Ihre Kontaktaufnahme! Mit eSalon haben Sie viele Möglichkeiten. Wenn Sie eine Bestellung über eine Rabattaktion aufgeben, werden Ihnen während des Bezahlvorgangs Informationen zu unserem wiederkehrenden Versand angezeigt. Sie können aber auch Einzelbestellungen aufgeben – ganz ohne Bindung. Der Vorteil eines Farb-Abos besteht allerdings darin, dass Sie bei jeder Bestellung 20% sparen. Das ist ein großer Vorteil für viele Kunden, die ihr Haar öfter färben. Außerdem haben Sie die Möglichkeit, das Abo jederzeit zu kündigen. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Too expensiveI liked the colour ok but it doesn't last very long at all so would need to be buying every 6 weeks and with the price of it and the postage and packaging coming it at £30 who can afford that when u can get 3 good box dyes for that price, sorry, had high hopes but just can't afford it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Celine! We are sorry to hear that your color isn't lasting long. Please check your emails, we just got back to you to help you further. |
Je n ai jamais reçu ma couleurEt en plus ils se sont prélevés une deuxième fois et toujours pas de couleur 😡 faites bien attention 😡😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine F. - Merci de nous avoir contactés. Nous sommes vraiment désolés d'apprendre que vous n'avez pas reçu votre première commande. Nous vous avons envoyé un email afin de vous aider concernant votre commande manquante et votre Abonnement. Si vous avez des questions, nous sommes à votre écoute. |