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Color Set
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66,637 Verificado Comentarios de clientes |
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Love the color but..I love the color adjustment my stylist recommended. However, I started noticing grays 3 weeks after coloring. Usually I can go at least 6 weeks before seeing anything. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLeticia - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
voleursVous expédie et vous factuer des produits non commandés !!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAudrey P. - Merci de nous avoir contactés. Nous sommes désolés pour la confusion concernant notre Abonnement Couleur. Lors de votre premier achat sur notre site, vous aviez la possibilité d'effectuer une commande unique ou de bénéficier de nos offres, grâce à l'Abonnement. Vous choisissez alors la fréquence de livraison de vos commandes, selon vos besoins. L'Abonnement Couleur est très flexible et peut être modifié ou résilié à tout instant depuis votre compte ou en nous contactant. Nous allons donc revenir vers vous par email afin de vous aider ! |
Don't buyMy color exploded. It went on my ceiling, floor, walls, and my blinds. It's on my carpeting. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLulu - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not the color I had hoped forI had requested a copper/auburn color in level 5. My hair turned out to be so dark and more brown than anything (almost like a cherry cola). I also lost a tremendous amount of hair. I asked for a full refund and to stop my service, which in 2 days I got a reply to. The response I got in regard to the hair loss was that it was not normal, and I should see a doctor. Like, what? I have died my hair for the last 20 some years, and have NEVER had hair loss like that. It is clearly something to do with the formula, and not something to see a doctor about. Also, the health care system is burdened, why on earth would ANYONE suggest going to the doctor for post hair dye hair loss. As someone working in Healthcare, this is not a reason to come in. In reality, esalon should take accountability. Additionally, because my hair ended up so dark, I had to lighten it, and then dye it the shade I wanted to begin with. I had chemicals in my hair 3x vs 1x had this actually been the color requested. Don't waste your time or money. Go to the salon ir buy boxed dye. The funny thing is that after leaving my review, a support person reached out with the same auto generated comment that my initial hair color comment also received. Thus supporting that this is not an 'individualized' hair product. It's cooperate greed. I have edited this after the comment below was posted. Buyer beware. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Trop foncébeaucoup trop foncé je n'aime pas fait 2 fois les autres sont mis de coté 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosFrancoise L. - Merci pour votre commentaire. Nous sommes sincèrement désolés d'apprendre que votre coloration soit trop foncée. Notre garantie Coloration Heureuse eSalon est primordiale pour nous. Nous souhaitons trouver avec vous, une solution afin d'atteindre vos objectifs couleur. Nous vous enverrons les prochaines étapes par email. |
Poor Grey Coverage AND REDISH!!!I spoke to the very pleasant colorist but the more I think about it and past experiences with other box and “services” I just don’t understand why such a REDDISH TINT! It is soo disturbing! I have tried for the light brown/dark blond before and never gotten this much red! The one really bad area of NO GREY COVERAGE at my middle top split has never happened either and I believe and also figured out with the colorist is because (as in the past) I should keep it on longer that 30min! I knew 30 was too short but I figured maybe your color is extra specially made and different didn’t need all that time. I appreciated the second complimentary color when the first was wayyyy to dark but I just don’t understand even with the uploaded pics it keeps getting so wrong? If the colorist needs a picture of what I want that she should have asked for that in the beginning. Now I have a formula that is wayyy off and a grey patch I am supposed to figure out what to do with and wait for my next delivery because I can’t purchase right now and really to purchase a while kit for one patch seems like a waste. I don’t even know how to continue using this service? There seems to be a miscommunication and constant increasingly errors. I want a light brown without a prominent tint PERIOD. If I have to gradually lighten more with highlights than I understand that. But please try and get it as less red and cool as possible. If u need a pic of what I am talking about besides all the pics I uploaded from the first than let me know. My shade is a medium brown. So as light from that as possible w AS LITTLE RED AS POSSIBLE! AGAIN IF NOT POSSIBLE than just say so please. I was really excited about this service. Maybe another colorist? I really like Yvette. Maybe it was just confusion. The timeing was an error on “your” part I believe. I can’t be expected to understand all the color mixture effects over the phone without seeing it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBuqe - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Just okayWasn’t red enough. More brownish. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMeghan - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
TerribleHad to have a professional fix my hair for $400 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBethany - We're so sorry to hear that your color did not turn out as expected. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not strong enough to cover my greyTried it twice - was a waste a time. Not for me definitely. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolina, - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
2 choices blackIt’s not really YOUR custom color because they only give you yltwo choices of black and I tried both and they BOTH don’t cover the gray! I specified that I had a gray crown and I wanted the darkest black they could make. My roots came out a light brown! Not happy at all! I asked for a refund 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNadine - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |