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Color Set
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66,615 Verificado Comentarios de clientes |
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did not cover grays and washed out after a couple weeksEven after following the directions for hard to cover grays, the color seems to wash out after just a week or two leaving not just new growth, but grays that appear to have never taken the color. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetsy - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Doesn’t cover graysDoesn’t cover grays. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSuzy - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too DarkI have dark hair and was hoping this product would make it lighter with red. It is pretty, but it looks like my hair with a subtle hint of red in it. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosNatalie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Turned hair blackThe color I just received is not the the same color I had last time.. I had about 2” grow out and the roots are black. It looks awful. I am not ordering from eSalon again. Now, I am trying to cancel my account and it’s about as bad as the product. I should have read the reviews before buying this inferior product. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCarolyn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover my greyMy hair were same on first use and also I didn’t get same colour 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Faiza! We are so sorry to hear that your greys haven't been fully covered. Please check your emails, your colorist has contacted you to help you further. |
STYLISTS DO AS THEY PLEASE!!!Stylist did not listen to my request. I told her I did NOT want the dark blonde instead I wanted something else. I asked if I could get the color, I wanted she said absolutely and still mailed me dark blonde?!? I used the color, and it is HIDEOUS! I cannot afford the $300+ my salon wants to do a color correct so here I sit with supposed dark blonde hair that looks GREEN! I emailed about my concern after coloring and no response was received, seems the company is only interested in responding to you if you are praising them! I saw my next shipment with the same HIDEOUS dark blonde color was due to be sent out so i cancelled it and need to now figure out how to cancel the whole subscription! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMolly - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Turned my hair greenI’ve got a bad green shade on my hair after using this, but some parts of my hair were still brassy. Exactly the opposite result from what I wanted 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTatiana - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to send you a reformulated color designed to better suit your needs! We have reached out to you via email with next steps so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us and giving us the chance to get it right. Happy Coloring! |
Was to darkIt was to dark I asked for a medium auburn and you guys gave me a medium brown color 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCatherine - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Missing itemsI tried to reach out, but no one responded… My set came without the shampoo and conditioner, which is kind of irritating 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSasha - Thank you for your feedback. We are so incredibly sorry to hear that your experience was not all it should have been. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Did Not Cover My Gray RootsI wasted my money and time on this product. I left the product 30 minutes instead f the recommended 15 minutes and the grays were not covered. It did not even cover the few gray hair on my eyebrows. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAntoinette - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |