|
Color Set
|
66,637 Verificado Comentarios de clientes |
|
Ordenar por: |
|
Didn't cover my grey butI like the color and the way my hair feels but it didn't cover my grey very well. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosShirley - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Never recieved itI never recieved my order. No communication nothing...so I can't tell you if it is worth the purchase...as of now... very disappointed! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRachel - We're so sorry to hear that you did not receive your order! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Meh but getting thereThe color is not quite right and does not look natural. Too much plum or red. I think we can get there as esalon is so easy to work with!. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosHeather - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
My hair turned orange!!!I ordered from esalon before without any issues. This last time I ordered 2 bottles of color & used one bottle then the second bottle a few months later and my hair literally turned orange all around my hairline!! I am so disappointed and will not order from esalon ever again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosNikki - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
T doesn't do what is supposed toThe hair color doesn't seem permanent. It does not cover greys whatsoever. It also dried my hair more than other store-bought hair color.I am very disappinted. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosIris - We’re sorry to hear that you were unhappy with the results of your custom color. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work on a reformulated color designed to better suit your needs! We have reached out to you via email with next steps, so that our Licensed Colorists can work on a color closer to what you desired. We appreciate you reaching out to us, and giving us the chance to get it right. Happy Coloring! |
Color bottle no seal came half fullHalf the color bottle was gone as it spilled all over everything in mail and made quite a mess. Not happy with the level of product quality. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristi - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Worst customer service bewareThis was the worst experience I’ve ever had with on line purchase. Buyer beware it took over 8 weeks to get a credit from this company and had to call 4 times to get back part of my money. The kept the shipping cost 😡 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosSandy - We truly appreciate your feedback and apologize for any inconvenience. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Did not match at allI do not like the color match at all. Way to light. Doesn't cover all the grey either. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosChristine - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Very disappointedMy color was supposed to be dark ash blond. I now have medium brown hair with a red undertone. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosRoberta - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
DéçueJe suis très insatisfaite pas assez pour uniformiser ma couleur car comme je l ai écrit mes cheveux poussent vite et ma première commande n est pas arrivée, donc la deuxième 15 jours de délais donc bref pas convaincue du tout… 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
|
|
|
Respuesta de nuestros expertosJennifer A. - Merci de nous avoir contactés. Nous sommes sincèrement désolés d'apprendre que notre couleur n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous souhaitons trouver avec vous une solution afin que vous obteniez la meilleure couleur qui soit. Veuillez vérifier vos e-mails, nous vous contacterons pour remédier à la situation. |