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Color Set
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66,637 Verificado Comentarios de clientes |
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Brassy lookingThis was my third time using esalon and the result this time wasn’t good. My hair had distinct brassy tones. I contacted customer service for assistance in correcting the problem and after a full day I received a reply that basically suggested I buy more dye. I researched the issue myself and cancelled service. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Brassy and dark balance is off!Was at a 9 Blonde light in color and they would not match me they sent me a 8 medium (a whole year of work gone ) to a dark color with red and yellow tones. Was told ( afterwards sending me a second box that made my hair darker) they could not match my color! Was told they would not go lighter than two tones of your natural color but that wasn’t the color I had. The pro side is they answer the phone every time you called. The con they can’t match the color you have regardless of pictures they should’ve just been upfront about it. I just went out and I was asked if I was a red head! Embarrassing! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We appreciate you reaching out, and please let us know if there is anything else we can do to help! |
color is offI got the golden brown, which didn't look great and then I got the light brown, which is too light, but the dark brown would be too dark. Just haven't been able to find my color. 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJacqueline - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Turned my brown hair jet blackTurned my hair jet black not medium brown. Not what I wanted at all. My hair came out really awful 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCas P. - Thank you for reaching out to us. We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously, and we want to work with you to find a resolution and have your hair looking its very best. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't work wellI am disappointed with the eSalon color, partly my own fault. Pros; super easy to use, everything was included in the kit, kit was beautifully packaged, color was exactly what I ordered. Cons: the color I ordered was too dark and didn't look like a natural color. I chose the color and unfortunately, choosing from a small color online, I choose the wrong color. After washing my hair the second time I noticed that grey was showing already in my temples. I don't know if my hair just doesn't hold the color or the color doesn't stay on grey hair. I'm a senior and even perms don't hold the way they used to so it may be my hair. Outcome: I won't order again but I'll go back to having my hairdresser color my hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPamela - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out and giving us a chance to help you reach your color goals! |
Okay… In the interimI’ve needed 20 volume. The whole top of my head is grey and I wanted more of an orange hue and ended up with a pink/brown hue after some fading 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAleisa - We apologize that your hair color wasn’t what you expected. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula for your next order. Our Color Experts have been in contact via email and will be happy to assist in this process. |
Can’t cancel subscriptionI can’t cancel my subscription 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - Thank you for reaching out! There are a lot of options for you with eSalon. If you decide to place an order through an eSalon promotional offer, you’ll also see information about our recurring service during checkout. You can also choose single shipment options if you would like. The advantage of our hair color plan is that you do receive 20% off of every order. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Much too darkMy hair turned a murky brown instead of light ash blonde. No thank you! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Tatiana! We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we have contacted you to help you further. |
FadedI’ve recieved several orders with e-salon and all were easy and great and within a couple of weeks they were faded even though I’ve gotten permenent. Within a few days of using this new dye my hair faded back to its previous color. Very unhappy I spent money on this just for it to not even last a week. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosShannon - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Did not spread evenlyFollowed all the directions to a T and ended up with red only on my part and around my face. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We apologize that you aren’t happy with your hair color. Your order is fully backed by our Color Happiness Guarantee, and we would love to work with you to adjust your formula that will better provide you with your desired results. Our Color Experts have been in contact via email and will be happy to assist in this process. |