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Color Set
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66,637 Verificado Comentarios de clientes |
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DryProduct doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The light brown turned blackI talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
Don’t botherThe color did not come out as it should. I’ve dyed my hair plenty of times before and had no problems. I followed the instructions to a t and will not reorder. I don’t like to write bad reviews but I was quite excited about this product and was let down. Sorry 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not satisfiedMy roots * which are gray stayed the same. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSylvia - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Still greyDid not cover my greys 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAj - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Gray CoverageDid not color gray 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Charged your account whenever they likeBe careful before subscription. If you would like to be charged and received products without even being notice, eSalon is your choice. And you don’t even have an option to delete your account details, the only thing you can do is to turn off subscription. I feel very insecure as they are not only charged me according to my subscription period but will suddenly shorten the order period, charged me with my credit card details with an email AFTERWARDS. It is really a bad user experience. I feel that they can use my card info buying their products and send to my home whenever they want and if you want to cancel the order they forced you to, you have to call them back and can’t do it online! 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Lai! We apologize for any misunderstanding with your Color Plan. Please check your emails, we just got back to you to help you further. |
I didn’t receive it!Somehow, I never received the package. I’m very disappointed! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color reviewI would like it a little more copper but not as warm red as the last one from May. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatie - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
Wrong colorI was suppose to have a dark red and instead my hair turned orange. Reached out without any response. Cancelled. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |