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Color Set
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66,637 Verificado Comentarios de clientes |
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Quality decreased dramaticallyLats 2 batches were really bad. This last one in particular. Extreme pigment, so much more than other times and literally zero coverage. I actually want a refund. My grays are still showing which never happened before. Using this for years. I thought last batch was a dud but no you must have changed something as the quality is simply shit. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jasmina: We are so sorry to hear that your color hasn't met your expectations. Please check your emails, we just got back to you to help you further. |
DisasterAfter applying the paste on to the hair, I closed the cap of the bottle. After 10 seconds, the bottle got hot and explored. The color splashed all over to my white walls in my bathroom. I did not shake the bottle or nothing, and it went hot and bloated. It is very weird and dangerous. Will never use this product again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBetty - Here at eSalon, we are always striving to create the best products possible. We value your feedback, and truly appreciate you reaching out to let us know about your experience. We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
Too expensive, now better than SallysNot worth the expense 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosInez - We’re truly sorry that our color did not meet your expectations. Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
mon set de couleur!oui la couleur va bien, mais Je n'ai encore pas reçu ma commande et là ça m'inquiète; d'après le suivi du colis il reste encore 1 jour? rassurez moi! DZ 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Very badIt didn’t helped, the color was supposed to be darkest brown but it looks like light brown and it does not even cover my grey hair. Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSue - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My first trial purchaseI am very satisfied about the root but for ends it really didn't worked for me as I have black asian hair 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRekha - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
No grey coverageThis did not cover my grey hair at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJessica - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
I wasn't happy with my new colorThe new color did not cover my grey it turned it a funky color at first and was gone in two washes This time the color dried my hair out as well, The first color that i ordered had a hint of purple and that one did not dry my hair out . I do not like red in my hair and the new color turned the rest of my hair a reddish color in two washes I need to do a revamp on the color before you send me any more. How do I go about this? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatty - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
DryProduct doesn’t cover grey very well and my hair is very dry even after using your shampoo and conditioner in the package and no shine at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPauline - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
The light brown turned blackI talked to a color specialist from really at length about my hair and color. She told me to use a tint rinse and light brown color. I did and my hair turned black. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAngelique - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |