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Color Set
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66,689 Verificado Comentarios de clientes |
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Still can’t get it right!!I’ve sent pictures, and was specific “I want intense copper”. Their first attempt left my hair looking like a terrible kool aid dye job! It was a faded red and so fake. I ended up using a copper clenditioner to try and restore my hair to its rightful color. Their second attempt has left me with dark red/copper hair. Again, how can they screw this up so badly?! I tried leaving messages, I even left an image of the color I wanted. I like the kit, I like the shampoo and conditioner, and I really like the zero ammonia, though upset it took them till my second kit to remember I wanted only 10% developer; I’m doing a color deposit not a lift and tint! Not sure I want to allow them a third try given you don’t speak with a colorist directly, you play email tag and have to hope for the best. Maybe they do better for others, but my experience left me frustrated, angry, and upset to no end, and given my less then Stella rating I doubt they’ll post it since I’m their own words: We reserve the right to not post your review or remove it for any reason. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKristi - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
My first colorA little dark for me. Should have gone lighter. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRhonda - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
ZeebaI don’t like the 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosZeeba - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourRoots lighter, grey hair still not coloured, expected more intense red as mine was faded a lot but instead it’s darker and looks like my hair wasn’t done at all 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrigita L. - Thank you for your feedback. We’re so sorry to hear that you were disappointed by the results of your colour application. Our eSalon Colour Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair colour goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
My hair is dry and itchyI’m going to be honest, I love the colour but my hair/head has felt awful since colouring it. It’s dry and and frizzy 😑 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Horrible hair color!I have been coloring my own hair for over 10 years, with no issues. I decided to try this product, & I’m so disappointed. Literally, after 5 days, you couldn’t even tell I’d colored my hair! Even initially, my roots didn’t get colored well, & the root color was drastically different than the base color provided. Never trying this again, & now having problems trying to cancel my membership. 🙁 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too dark, not what expectedThe colour it's way too dark, it's more like dark brown with a bit of copper vibrant. I washed hair many times over last 2 days with hope it will get any lighter but didn't help. It's mean that must be good product but unfortunately not the colour I expected and not close to the one on the photo I added. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anna! We are so sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
My color is washing out on the second washThis is the first for me. My color has washed out on the second wash. I am very disappointed. The color did not stay on my grey hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too darkOrdered a light blonde told should get medium as would come out lighter anyway but colour received is too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jenny! We are sorry to hear that your color is too dark. Please check your emails, we just got back to you to help you further. |
Not goodI color my hair after 4 day my color gone still see my grey hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJassy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |