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Color Set
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66,637 Verificado Comentarios de clientes |
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Don't know what went wrongI really hated this it turned my roots an awful orange color seriously thinking of canceling my membership I don't know how I'm gonna fix this 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosTracy - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn’t cover greyColour was nice and I like how you can really refine it but when I first tried it but it didn’t cover my greys. Did it again a couple of weeks later in case it was my fault, spending more effort and time on the grey areas - same outcome. My grey stripes didn’t hold any colour at all. Pointless purchase and it was very expensive. I could have a better result from box dye from high street chemist. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Louisa! We are so sorry to hear that your color hasn't covered your greys. Please check your emails, we just got back to you to help you further. |
Turned my hair super brassy.I did everything according to the instructions and my hair is brassy and terrible. Reminded me why I go to the salon. 😢😭 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStacie - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Not satisfiedI tried my custom colir it did nothing. It didnt cover my gray roots. What a waste of money and time. We followed the instructions as written. Please help me cancel this subcription 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLori - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
ColourUnfortunately this time the colour was not how I imagined and has literally only covered the greys for 2 weeks. Disappointed. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJoanna P. - Thank you for your feedback! We are so sorry to hear our colour did not meet your expectations. Our Colour Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
WAY TOO DARKMy previous order was a light golden brown with blonde and red. I know you will tell me this last order is the same formula, but my hair is now dark brunette! The directions said to leave the color on for 40 minutes which seemed a long time, but I did it. If this is what is going to happen with each color and I can't count on my hair coming out the same each time, then what's the purpose? Very Disappointed! 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKay - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Did nothing for my hairI have dark brown/black hair and it did NOTHING for me. The color didn’t even show at all, it barely even showed on the parts of my hair that were already dyed to a brighter color. Save your money 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKara - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Didn't colorI used this and it didn't color my hair except the ends. Now I'm left with black looking ends and auburn in the rest of my hair. Will never try this again. I'll stick with professional salons. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAmber - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Too darkThe first order left my hair sort of reddish after a couple of weeks. This time, left it really dark. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebbi - Thank you for reaching out! We are sorry to hear that your latest color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
Not perfectI tried several different formulas to try and match my natural color but it was never quite right. The product is easy and convenient though. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDanielle - We're truly sorry that our color did not provide the results that you expected and appreciate you sharing your feedback. We are always looking for ways to enhance our color and products. |