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Color Set
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66,655 Verificado Comentarios de clientes |
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Horrible hair color!I have been coloring my own hair for over 10 years, with no issues. I decided to try this product, & I’m so disappointed. Literally, after 5 days, you couldn’t even tell I’d colored my hair! Even initially, my roots didn’t get colored well, & the root color was drastically different than the base color provided. Never trying this again, & now having problems trying to cancel my membership. 🙁 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosGinger - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Too dark, not what expectedThe colour it's way too dark, it's more like dark brown with a bit of copper vibrant. I washed hair many times over last 2 days with hope it will get any lighter but didn't help. It's mean that must be good product but unfortunately not the colour I expected and not close to the one on the photo I added. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Anna! We are so sorry to hear that your color was darker than expected. Please check your emails, we just got back to you to help you further. |
My color is washing out on the second washThis is the first for me. My color has washed out on the second wash. I am very disappointed. The color did not stay on my grey hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLizette - We apologize that your color results faded faster than you were expecting. While this isn’t typical of our Color, we may have a simple solution for you. Our Color Happiness Guarantee ensures that we get your color just right! In order to do just that, we have reached out to you via email to discuss this a bit further. We hope to work with you to provide a solution that better suits your needs. We appreciate your feedback! |
Too darkOrdered a light blonde told should get medium as would come out lighter anyway but colour received is too dark 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Jenny! We are sorry to hear that your color is too dark. Please check your emails, we just got back to you to help you further. |
Not goodI color my hair after 4 day my color gone still see my grey hair 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJassy - We are sorry to hear that you were disappointed by the gray coverage of your recent color application. Your results are important to us, and we take our Color Happiness Guarantee seriously. Please be on the lookout for an email from our color specialists to get this resolved for you right away. We truly appreciate your feedback and the opportunity for us to make it right! |
Damaged gloveGlove came completely damaged in box of hair color.. Ripped off on the side and missing one finger.. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSinara - We truly apologize that the glove you received was defective. We have reached out to you via email to see what we can do about remedying this situation. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
First time use of this color productMy hair was damaged and fried. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSaramelissa - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorTo much brown 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAnn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts have been in contact with you via email and will be happy to assist in this process. |
The worst!First the color is brown, then the color is way over corrected to a very brassy blonde. I do better on my one at Sally beauty supply. Absolutely a waste of money. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosS K - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |
ColerI need a bit darker 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLisa - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |