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Color Set
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66,637 Verificado Comentarios de clientes |
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Nicht zu gebrauchenDie Flasche mit der Farbe ließ sich gar nicht öffnen, ich habe es mehrmals versucht sie mit aller Kraft aufzuregen.. vergebens...Am liebsten würde ich hier gar keinen Stern geben!!! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva K. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Ein Blick in Ihr Profil hat uns verraten, dass Sie bereits mit einem unserer Farbexperten zusammengearbeitet haben, um Ihr Problem zu lösen. Bitte geben Sie uns Bescheid, wenn wir noch etwas für Sie tun können. Wir sind für Sie da. |
Leider nicht überzeugtDie Farbe hat das Grau leider nicht überdeckt. Ich hatte mir mehr erhofft und bin leider nicht überzeugt. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKatharina S. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Pas satisfaiteLes blancs sont tjs là. Là colo n a pas pris. Très déçue 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosStephanie B. - Merci pour votre commentaire. Nous sommes vraiment désolés d'apprendre que votre coloration n'a pas répondu à vos attentes. Notre garantie Coloration Heureuse est primordiale pour nous. Nous allons revenir vers vous par email afin de remédier à cette situation. À très vite ! |
Custom Color SetI am not sure why it came out really brassy right after I applied. I was late in dying my hair waited a month after I received my shipment. Did it expire on me? Now that it's been like 4 weeks since I dyed my hair, it looks horrible. It's extremely dry, brassy, and way to light as it fades. Please help me. :( 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Yvonne! We are so sorry to hear that your color has turned our brassy. Please check your emails, we just got back to you to help you further. |
Did not contain hair colorI will be returning this shipment tomorrow for several reasons. The color was not in the box and Im pretty sure that I removed the shampoo/conditioner off of the auto ship. And the price of $54 uuhh yeah NO! A huge NO! I understand the price but if what was included in the box was correct I won't be coloring my hair no more. I realize that it kinda late as I just opened the box today. Sometimes life gets busy. I was so surprised at the way the product were just thrown in the box. Huge difference from the 1st shipment that was put together with care. I was going to color my hair tonight however that will have to wait for obvious reasons. This review is in no way reflective of my 1st use of esalon. Only for the May 25 shipment for reasons as stated above. I tried to leave a review for Mar shipment it was not offered. Update: 29 Jun 2023 response to automated reply from CS. Nobody has contacted me nor is working with me about issues stated above. I have not received any email regarding my review nor about last shipment missing the color. I'm unsure what your looking at in my profile, but I can assure you that nobody is or has been "working" with me. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Does not cover graySecond time I tried this product and there is zero gray coverage. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosCynthia - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
HAIR COLOURI TRIED THIS ONE TIME AND IT SAYS GUARANTEED 100% COVERS GREY MINE DIDNT LAST MAYBE 3 WEEKS AND THEN THEY SEND ME ANOTHER ONE FOR 27.99 WHICH I DIDNT ORDER AND THEN I GOT ANOTHER . 3 TIMES THEY TOOK MONEY OUT OF MY BANK.. YET YOU CANT CANCEL ANYWHERE SO I'M CONTACTING MY BANK TO STOP THIS I HAVE SENT I BACK TODAY 4 A REFUND WE'LL SEE BUT I CAN'T SEND OTHER 1 BACK AS THEY ONLY GIVE U 30 DAYS TO SEND IT BACK SO IM STUCK WITH 1.. I WONT USE BUT I'M GOING TO SEE IF I CAN AS ITS NEVER BEEN OPENED SO E.SALON BUCK YOURE IDEAS UP ADD A REFUND PAGE AND CHANGE TO 60 DAYS BACK AND NOT 30 DAYS... RANT AND RAGE OVER . A SCAM JUST TO GET YOURE MONEY THEY'VE AD OVER 50 POUNDS OUT OF ME REALLY UNFAIR I'M DISABLED AND CANT GET TO POST OFFICE OFTEN NEVER ORDERING AGAIN 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! We are so sorry for any misunderstanding with your Color Plan, and also with your grey coverage. Please check your emails, we just got back to you to help you further. |
Does not cover gray hairThis product is probably fine if you want to use it for brightening your existing color but it DOES NOT COVER GRAY HAIR - it has also been annoying to cancel. I cancelled the shipments and they kept coming. I have another shipment in the way after i cancelled this 6 months ago. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPunita - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
my colorit didn't look any different. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDawn - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Did not get color I ordered!Bad business practice to ship different color without discussing with customer. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKiely - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |