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Color Set
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66,655 Verificado Comentarios de clientes |
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DommageCommande pas arrivée après 3 semaines et aucune nouvelles du SAV 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalima - Nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous allons vous contacter par email afin vous assister davantage, nous vous remercions pour votre patience et confiance ! |
color was completely offI send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process. |
MehI was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Website makes it impossible to cancel plan all togetherAmazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
AwfulWhen I dye my hair I don't want to read a book I want step 1 step 2 ect. Then i tried to read and needed a magnifying glass I read and read to see how long to leave the dye on hair and never found it then I opened the wipe to get off excess and it left white foam so I didn't know what was color and what wasn't so I used my own Seabreeze and why would you waste time with a "let me hold that sticker". Wow I am never gonna order again this was a waste. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We are so incredibly sorry to hear that your experience was not as you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
😡😡😡Das war ein große Fehler Farbe war ein scheiß 🥺🥺🤬 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMirela N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I'm going right in the middleI am only one day in but basing my reviews on my initial reaction. My first observation....MESSY. the third process is sooooo messy. i stood in the white shower, pouring the water filled leftovers on my head and kept looking around at all the red dye that was going everywhere in the shower. the walls, the knobs, the shelves, the foor. it almost gave me so much anxiety wondering if it was going to come out. Phew, it did tho. That's nice to know if ever use it again. Second observation....after using Overtone for years, the smell of E salon was overwhelming....at points, it made me tear up bc the ammonia was so strong. Makes me question what i just put in my hair. Third observation, the color is very dull and my roots came out a lot lighter than my hair. I'm the type of person that can pretty much roll with anything....i've been almost every color, every length. So I'm not totally against trying it again but feel like i may switch back to overtone for the health of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Beware that you're signing up for a continuing subscriptionI ordered the custom care kit but changed my mind about coloring my hair myself. Since I asked for the kit to be custom-made for me I didn't pursue getting a refund. I had no idea that I had signed up for a continuing subscription until I received a second coloring kit in the mail and saw that it had been charged to my bank account. When I called eSalon to explain that I was not aware that I was signing up for a continuing subscription, the agent told me to take the kit to the post office, mark the package refused, and it would be returned to eSalon and I would get my refund. That sounded kind of sketchy to me but I didn't think I had any alternative but to followed those directions. Well, when I tracked the package today I learned that the post office had disposed of the package, that it couldn't be delivered to or wasn't accepted by eSalon. I did check my esalon account today and it doesn't appear that I'm still enrolled in the continuing subscription but who knows. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatti - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
ColorThe only thing that dyed was my ends which were a lighter color then my roots. So now I have brown roots prolly around 2 inches and then red length. I followed the directions to a T and still didn't work! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSondra - We never like to hear that our customers are unhappy with their color, which is why we have a Color Happiness Guarantee! We have reached out to you via email so that one of our Licensed Colorists can further discuss your hair color needs, and see how we can adjust our formulation to get you where you want to be! Thanks again for reaching out, and giving us a chance to help you reach your color goals! |
Poor productProduct has changed significantly and does not last like it used to. It faded and showed gray hairs within 4 washes. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSamantha - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |