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Color Set
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66,637 Verificado Comentarios de clientes |
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Color is beautiful, but not meant for me.I sent in pictures of the color I used to have, which was not achieved by highlights nor stripping, simple dye (I could not figure out or remember what color I used). Along with current photo. I wound up with dark hair, I imagine they looked at my roots only. I’m back to square one, and color does not fit complexion which makes skin more ruddy and aged looking. My hair is very fine, so highlights at this point would be out of the equation. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDana - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Didn't turn out like advertisedI used both bottles and the color was not as pictured and I followed directions to the "T". I even left the color on a little longer than it said. Now my hair is unbelievably dry and brittle and I can barely get a brush through it. 10 more minutes isn't going to ruin it like that. This has completely ruined my hair! 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKelly - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Your color does not cover my gray/white hair. I am returning the order to you.Return to sender and please credit my card. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - Thank you for reaching out! We’re so sorry to hear that you were disappointed by the results of your color application. A color expert will be reaching out via email shortly to get you taken care of ASAP. |
Nice presentation but not the results I wantedGood price, presentation etc. however my hair was 2 colors (dark brown from the top but lighter about halfway down) because I dyed it previously and left the roots to grow out for ages. Anyway, I wanted my hair to be dark brown and I added pics/explanation that I wanted my hair to be one color all over. The hair dye is nice but my hair is still lighter at the bottom and darker at the top so not really useful. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMarya - We are sorry that your experience at eSalon didn’t quite match your expectations. We take our satisfaction guarantee seriously, and want to get your colour just right. A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. Please let us know if there is anything else we can do to help! |
DisappointedDid not cover my gray. Will not be ordering again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDebby - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Color UnevenI am disappointed with this color set. I lost a lot of hair and the color is uneven. I am canceling my membership. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMary Jane - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Didn’t receiveI didn’t receive my order 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDeanna - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Wrong color!I asked for a color that wasn't yellow or brassy and i got a color that was a yellow blonde. Thought I was getting a beige blonde but it wasn't. I cancelled auto ship. Will get a color from Sally's. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKaren - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Hair color was not what I wanted. Not even close.This hair color was supposed to be a blond color, a correction after they messed up the first time and just copied my natural red hair color. Again, wrong color. No blonde, just the same red hair coloring. I don't think this company should be in business. They don't listen to you, accuse you of lying then say they'll make it right and do it all over again. Please don't waste your money here. You are better off cooling it yourself or at a salon, unless you like the headache and heartache they offer up here. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Never Received OrderNever Received Order 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosM. - We are really sorry to hear that you haven't received your order! Upon reviewing your profile, we see that you have already worked with our team to resolve this issue. Please let us know if there is anything else we can do to help! |