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Color Set
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66,655 Verificado Comentarios de clientes |
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Doesn’t lastThe color fades so fast it doesn’t stay more than one or two washes 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJennifer - We’re sorry to hear that your hair color faded faster than you expected. All eSalon orders are backed by our Color Happiness Guarantee, and we would love to work with you further to get your desired results. Please keep your eyes peeled for an email from eSalon with your next steps. We value your feedback, and truly appreciate this chance to get your color just right! |
Color was not ash blackMy root ended up being brown and did not cover my grays. Disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosVictoria - Thank you for your feedback on your color. Here at eSalon, we are always striving to improve, and ensure each and every customer is 100% satisfied with their color! We are so sorry to hear that we haven’t got it just right with your color. You are fully covered by our Color Happiness Guarantee, and one of our Color Experts has sent you an email to get this resolved for you. We appreciate you reaching out! |
Color offMy color seems to be off this time. It is a darker color than what I originally ordered. The product seemed off this time. I had some extra in the bottle and it expanded in the bottle. There was a mess in my sink from it bubbling out of bottle. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMelinda - Thank you for reaching out! We are sorry to hear that your color formulation came out darker than you were expecting. Color Happiness Guarantee to the rescue! A color expert will be reaching out via email shortly to work with you to find a resolution and get you one step closer to reaching your perfect hair dreams. |
DommageCommande pas arrivée après 3 semaines et aucune nouvelles du SAV 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSalima - Nous sommes désolés d'apprendre que vous n'ayez pas reçu votre commande. Nous allons vous contacter par email afin vous assister davantage, nous vous remercions pour votre patience et confiance ! |
color was completely offI send a picture ( I have, well had red hair) and it was completely off. my roots look dark brown and my ends look purple ish. So dissatisfied. I reached out and never heard back for a solution or refund. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosLaura - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Our Color Experts are currently in contact with you via email and will be happy to assist in this process. |
MehI was really excited to try this again but was left unsatisfied. Color was pretty at first but somehow it lightened my roots instead of darkening and did not cover the few greys I have. Not happy with my results. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJaime - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Website makes it impossible to cancel plan all togetherAmazon just got sued for making it too difficult to cancel membership. Your website does not have any clear instructions or place to cancel membership altogether and I’m going to file a better business bureau report for this. I don’t care how great a product is, if I can not easily navigate my account it is a red flag you do not stand by your products because you make customers jump through hoops or give up and more product gets shipped even if it’s not wanted at all. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRJ - Thank you for reaching out! I am so sorry to hear that you have experienced difficulties with our site! We have reached out to you via email to discuss this matter further, and see what we can do about remedying this situation. Keep an eye on your inbox for more details. |
AwfulWhen I dye my hair I don't want to read a book I want step 1 step 2 ect. Then i tried to read and needed a magnifying glass I read and read to see how long to leave the dye on hair and never found it then I opened the wipe to get off excess and it left white foam so I didn't know what was color and what wasn't so I used my own Seabreeze and why would you waste time with a "let me hold that sticker". Wow I am never gonna order again this was a waste. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBrenda - We are so incredibly sorry to hear that your experience was not as you expected. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
😡😡😡Das war ein große Fehler Farbe war ein scheiß 🥺🥺🤬 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosMirela N.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
I'm going right in the middleI am only one day in but basing my reviews on my initial reaction. My first observation....MESSY. the third process is sooooo messy. i stood in the white shower, pouring the water filled leftovers on my head and kept looking around at all the red dye that was going everywhere in the shower. the walls, the knobs, the shelves, the foor. it almost gave me so much anxiety wondering if it was going to come out. Phew, it did tho. That's nice to know if ever use it again. Second observation....after using Overtone for years, the smell of E salon was overwhelming....at points, it made me tear up bc the ammonia was so strong. Makes me question what i just put in my hair. Third observation, the color is very dull and my roots came out a lot lighter than my hair. I'm the type of person that can pretty much roll with anything....i've been almost every color, every length. So I'm not totally against trying it again but feel like i may switch back to overtone for the health of my hair. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosChantel - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |