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Color Set
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66,655 Verificado Comentarios de clientes |
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Beware of eSalon's Poor Customer Service and Misleading PracticesI must express my extreme disappointment with eSalon's subscription service. After deciding to try their color plan, I quickly realized it wasn't for me and promptly requested a cancellation before the next charge. Despite this, I was still charged for an unwanted order, and the second shipment was on its way. I reached out to their customer service, expecting a straightforward resolution, but their response was utterly unacceptable. Not only did they fail to acknowledge their mistake, but they also didn't provide any assurance that my returned item was received or processed for a refund. eSalon's so-called "Color Care Team" offered no sympathy for their error, instead suggesting I keep the unopened color for an indefinite period. Why should I keep something I never wanted in the first place? The worst part is their slow refund process, claiming it may take up to 10 days after receiving the return to issue the refund. This is an outrageous delay for an item I never ordered and returned promptly. I'm deeply dissatisfied with eSalon's lack of accountability, misleading practices, and disregard for their customers' time and money. Their customer service has proven to be unhelpful and unresponsive, making me regret ever trying their service. I strongly advise potential customers to steer clear of eSalon's subscription service, as they do not value their customers' satisfaction and employ questionable business practices. Save yourself the frustration and find a more reputable and customer-centric haircare provider. 3 de 3 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJake - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of ou Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Grey not coveredGrey not covered 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Shabana! We are sorry to hear that your greys haven't been colored. Please check your email, we just got back to you to help you further. |
colorI've been doing well with eSalon for a while but my most recent color turned out looking a little too light and washed out. I'm not sure if someone else mixed the formula but it was different from the usual color. I need a little more tone or something. 2 de 2 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosViola - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Gray HairThis product does not cover gray hair very well. I am very disappointed in this product. It’s too bad because my hair looks so shiny but the whole point if Cole ring my hair is to cover my gray hair. 1 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosEva - We’re sorry to hear that your hair color is not covering greys as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Farbe deckt schlecht und hat einen Rotstich ergebenFarbe war recht flüssig und schwer aufzutragen. Ergebnis enttäuschend - Farbe deckt schlecht und hat einen Rotstich. Absatz wurde heller als die Länge. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKarin R.- Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass die Farbe nicht Ihren Wünschen entsprochen hat. Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Red!!Product turned my dark blond golden highlights red! Very disappointed. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJen - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
I wasn’t impressed with the color that I gotI wish it would of been lighter 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosDolores - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |
Shipped in 110° heatI haven't received my color yet, but have received updated shipping information. My order will take over 5 days in upwards of 110° heat. Not sure if I can trust the product after being exposed to these temperatures. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJudith - We're truly sorry that the shipping time is taking longer than expected. We have reached out to you via email to see what we can do about remedying this situation, per our Satisfaction Guarantee. We value every client, and look forward to providing you with a product that will better suit your needs. Keep an eye on your inbox for more details. |
It's a no for meAfter being a longtime subscriber to a different at-home color service I decided to compare. I loved the packaging and the cute little touches, such as the sticker to hang up the directions. The directions however were confusing, the color smelled awful and the process was messy. "Dumping the color bowl" over my head in the shower was strange and made a huge mess. The bottom line was my grays did not get covered at all and the overall color was blah. I wanted to love it but had to color my hair again with a different brand. It's a no for me. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJeannina - We’re so sorry to hear that you were disappointed by the results of your color application. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eye out for an email from us for your next steps! We truly appreciate your feedback. |
Not SureThe tones of the color are nice, however the coverage Is not that great, trying the demi permanent to see if we get better result 0 de 1 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosPatricia - We’re sorry that you were unhappy with the results of your recent order. We see that your colorist reviewed your comments and adjusted the formulation for your next color order to deliver results better suited to your needs. We look forward to hearing your feedback on this new formulation soon. |