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Color Set
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66,655 Verificado Comentarios de clientes |
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Didn’t even change the color of my hair and I went lighter.I’m very disappointed I spent all that money for a product that didn’t work. I’m still brown and I wanted to go back to blonde. Very upset 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosJanice - Thank you for reaching out to us here at eSalon! We are so sorry to hear our color did not meet your expectations. Our Color Happiness Guarantee is something we take seriously. We want to work with you to find a resolution and have your hair looking its very best. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Great Coverage butCovered all of my grey but made my hair feel so dry. I will not use it again i'm afraid 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Michelle! We are sorry to hear that the color made your hair dry. Please check your emails, we just got back to you. |
Produkt nie erhaltenHabe Farbe nie bekommen, Support hat mir leider auch nicht weiter geholfen. Werde hier nicht mehr bestellen 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosElisabeth Z. - Vielen Dank für Ihr Feedback. Es tut uns leid zu hören, dass Ihre Bestellung bei Ihnen noch nicht eingetroffen ist! Wir nehmen unsere eSalon Farbzufriedenheitsgarantie sehr ernst, daher möchten wir zusammen mit Ihnen an einer Lösung arbeiten, sodass Ihr Haar fantastisch aussieht. Bitte halten Sie Ausschau nach einer weiteren E-Mail. Wir werden uns bald mit Ihnen in Verbindung setzen, um es wiedergutzumachen! |
Did not work!I followed the instructions exactly like they said. Was very disappointed at the results. All the color rinsed out and went down the drain along with my money 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosRachel - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
This dried out my hairNormally, my hair feels shiny and glossy after colouring it and it's very dry and flat looking. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Mandy! We are sorry to hear that your hair feels dry and flat after coloring. Please check your emails, we just got back to you to help you further. |
Colour is greatThe colour was lovely just expected it to last longer than shop brough but unfortunately the grey appeared just as quick 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosSharon - We’re so sorry to hear that you are disappointed by the grey coverage, and we thank you for letting us know. Our eSalon Color Happiness Guarantee is something we always stand behind, and we will work with you to meet your hair color goals. Please keep your eyes out for an email from us shortly. We will be reaching out to you to make this right! |
Not long lastingI was looking for coverage of my grey hair...grey was covered for about 5 days....very upset 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosBernadette - We’re sorry to hear that your hair color is not covering grays as expected. Your order is fully backed by our Color Happiness Guarantee, and our colorists are working to adjust your formula as we speak. Your updated formula and new instructions will ship with your next order! Please let us know if there is anything else we can do to help! |
Does not lastAfter 2 washes the color is gone. Very disappointed 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosHi Cristina! We are so sorry to hear that your color is gone after two washes. Please check your emails, we have got back to you to help you further. |
Color needs a tweakThe coverage was great, and the color lasted, but I would like a more golden color. Can we make it as yellow as possible next time? 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosKathy - We truly appreciate your feedback! Upon reviewing your profile, we see that you have already worked with one of our Color Experts to resolve your concern. Please let us know if there is anything else we can do to help! |
Not quite what I asked for.I LOVED the color I got the first time. I tried asking for that color back, but because I needed to change the folor of the roots to a little bit of darker color they told me they had to change the ends as well. I do not understand that! This time I'm not happy, once again. 0 de 0 personas encontraron este comentario útil. ¿Y tú? |
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Respuesta de nuestros expertosAbby - We’re truly sorry that our color did not meet your expectations. We take our clients' feedback to heart and continue to improve our products each and every day. We hope to continue helping you find hair perfection! |